A premium payment that has become NOTHING

Total posts in this topic: 11

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  • Helene Plotaroute   Friday 25 Oct 2024 14:53:55

    Hi,

    Your email had been closed without reply, I'm sorry for the delay.
    I have just updated your premium access.

    Thank you for your patience.

    Kind regards,

    Helene

  • HexaTrails.hu instant túrák   Friday 25 Oct 2024 11:26:47

    Dear Helene!

    We await your reply and correction of the error.

    Kind regards

    www.hexatrails.hu

  • HexaTrails.hu instant túrák   Thursday 17 Oct 2024 09:05:24

    Dear Helene!

    We sent the e-mail. Thank you!

    Kind regards

    www.hexatrails.hu

  • Helene Plotaroute   Wednesday 16 Oct 2024 18:12:53

    Hi HexaTrails.hu instant túrák,

    I am sorry to answer you so late, thank your for your patience.

    Could you send us an email to admin@plotaroute.com and precise which email is associated with your account. There has been a bug with some premium accounts a few weeks ago.
    A soon as I will have your email, your susbcription will be activated.

    Kind regards,

    Helene

     

  • Helene Plotaroute   Wednesday 16 Oct 2024 18:09:24

    Hi Richard,

    I answered you yesterday by email. Did you receive it?

    Thank you for your patience.

    Kind regards,

    Helene

  • Richard Robey   Thursday 10 Oct 2024 12:56:17

    I hope you get this sorted out. The lack of any form of response is unacceptable. 

    I've been trying to get a potential bug looked at. The last response I got was a month ago asking for permission to access my visorando account. Now I can't log in to said account and can't get any updates from the person who was suppoossed to be investigating. I've just sent Visorando a message vai their website. Is it worth you trying this (if you haven't already?)  I'll report back if I get a reply.  

  • HexaTrails.hu instant túrák   Wednesday 09 Oct 2024 12:28:13

    Still nothing has happened. Money paid but no Premium Membership. I advise everyone not to pay! It is a shame what is happening!

  • Colin Jones   Friday 04 Oct 2024 12:03:43

    any update on this, before I renew please

  • Mark Worthington   Wednesday 25 Sep 2024 21:27:50

    See Visorando Acquires Plotaroute and read the 3rd post from the bottom .... We'll come back to you in the near future with some more informations about our projects. We first need a couple of weeks to get used with Plotaroute community, administration and technical tools. 

  • Mark Worthington   Wednesday 25 Sep 2024 19:53:37

    Blimey! That is BAD

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