Slow Response from PR site

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• Julien Plotaroute   Wednesday 25 Mar 2026 08:54:46

  Hi Mark,

  Thanks for the additional information.

  The team made some changes to try to improve the speed of the tiles yesterday, but for some users, this led to blank maps.

  To bring all the feedback together in one topic, please read and add further comments here.

  Kind regards,
  Julien

• Harp Monk   Friday 20 Mar 2026 16:05:22

  Hi Julien
  
  In reply to your queries of Monday 09 Mar 2026 @ 15:28:14:
  
       (a) yes, it does seem to be worst on the Street Map;
       (b) no, it's not always, but probably in excess of 60% in recent weeks (it was slow within the last 10 minutes). 
  
  Cheers
  
  Mark

   

• Julien Plotaroute   Wednesday 11 Mar 2026 08:42:03

  Hi Julie,

  Does this issue have something to do with the slow tiles/website?
  If not, let's move to this topic.

  I've checked the Garmin sync logs, and there doesn't seem to be a general issue.
  Please try deleting and setting the link to Garmin back up again to see if it solves the issue.

  Kind regards,
  Julien

• Julie Wilkins   Wednesday 11 Mar 2026 08:28:16

  Tried and tried again to download route to my Garmin Edge, used to work fine now nothing works, does anyone use a different method to download routes that can be transferred to a Garmin Edge

• Julien Plotaroute   Monday 09 Mar 2026 15:28:14

  Hi Mark,

  Thanks for the feedback. Is this the case for all base maps?
  Other feedback suggests mainly the Street Map.

  And also, is it always the case for you?

  Thanks,

  Julien

• Harp Monk   Friday 06 Mar 2026 18:28:23

  Hi Julien 

  Yes, the slowest thing seems to be the background maps; in particular, when zooming in, it can take quite some time for the zoomed page to refocus back into the crisp default resolution.

  Cheers

  Mark  

• Julien Plotaroute   Friday 06 Mar 2026 14:50:16

  Hi everyone,

  We just had a team meeting to discuss the slow response on Plotaroute.

  Our monitoring shows that it's way better since the last changes, but we'll keep looking into it.

  To do so more efficiently, could you please tell us what exactly is slow and when exactly it happened?

  Does the website open slowly?
  Is it slow to browse on the website?
  Do the map tiles load slowly? If so, which base map are you using and is it better/worse on some of them?
  Is the route plotting taking more time than usual?

  Those details will help us narrow down which server(s) need further looking into.

  Thanks for your help on this!

  Have a nice weekend,
  Julien

• Thomas Gazzi   Monday 02 Mar 2026 14:46:26

  +1

• Julien Plotaroute   Monday 02 Mar 2026 08:12:54

  Hi Mark and Maryka,

  Thanks for your feedback.
  Right now, both the website and the route planning are very fast, but the tiles of some base maps seem slow.

  I've just sent a message to the devs to keep investigating.

  Regards,
  Julien

• Harp Monk   Sunday 01 Mar 2026 15:21:42

  Hi Plotaroute

  First, fantastic resource, as ever. 

  Second, plotaroute crawling for me too (Firefox Windows 11 and Android mobile) for the last couple of weeks, on both rote planning and navigation. 

  Cheers

   

  Mark