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Kevin McLean Thursday 26 Mar 2026 22:52:19
Hi, does anyone else get a blank screen when you select cycle map? Other maps load okay...
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Mark Worthington Friday 27 Mar 2026 10:26:07
Are you plotting a new route? Or editing a saved one?
A workaround for the moment would be to start plotting using a working map, save it, close, then My Routes/edit the saved route.
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Mark Worthington Friday 27 Mar 2026 10:26:07
Are you plotting a new route? Or editing a saved one?
A workaround for the moment would be to start plotting using a working map, save it, close, then My Routes/edit the saved route.
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Kevin McLean Friday 27 Mar 2026 18:10:27
I have tried the suggested workaround with no joy. New routes, editing existing (and save new from existing) - all blank.
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TC Darabuka Sunday 29 Mar 2026 23:19:20
I'm using Windows 11 and Chrome. I also get a blank Cycle Map screen.
However, I have experienced a similar symptoms previously and it was resolved - you may want to have a look at call 84942592.
The fault affected Virgin Media and Sky users where the customer's router had Child Safe settings enabled. This might be the same issue, or it might not.
Trevor
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Julien Plotaroute Monday 30 Mar 2026 08:14:13
Hi everyone,
The team just made some changes to our servers to resolve the Cycle Map issue.
The Cycle Map should now be available both on the website and the web app.
If you're still experiencing this issue, make sure to clear your browser cache, and if needed, delete the web app and add it again.
Please let us know if it works.
Best regards,
Julien -
Kevin McLean Wednesday 01 Apr 2026 14:40:31
Hi,
Yes! Cycle map is now working.
Thank you for resolving this promptly..
Best
Kevin
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TC Darabuka Thursday 02 Apr 2026 10:44:55
Thanks Julien. All fine for me as well.
Toodlepip,
Trevor
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Julien Plotaroute Thursday 02 Apr 2026 11:18:19
Brilliant, thanks for the update, Kevin and Trevor.
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