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Roger Leary Wednesday 10 Jun 2026 17:27:13
Hi - thank you for your explanation. I've only just seen it as was away on tour. It has made me realise how over-reliant I have become on electronic route plotting etc!
I managed in the end by using the app not the web which was a new bit of learning for me. :-)
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plotaroute admin Tuesday 26 May 2026 10:15:42
Hi everyone,
Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route editing.
While investigating several ongoing issues and deploying fixes, some changes unexpectedly caused further problems across the website. As a result, parts of Plotaroute were unavailable or not functioning correctly for several hours.
Our team worked throughout the day to restore the affected features and resolve the issues as quickly as possible. We also took the opportunity to fix some longstanding problems, including:
- Cycle Map: when fully zoomed in, the map no longer turns white.
- OS + TOPO: labels and descriptions are now consistent between the website and web app.
- OS + TOPO: printing is now working again, as it already was for the OS Map. The same limitation still applies and is shown when selecting this map for printing:
“This map may only be used for personal non-commercial purposes. To be clear, the use of prints for planning permission applications is not permitted.” - Visorando link: routes synced with Visorando are now correctly synchronised with the English website.
We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.
The Visorando Team
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Bridget Wilkinson Tuesday 26 May 2026 05:53:32
Now OK, but logging in takes even more time, and I have to reload to get rid of the Advertisement tab (Premium member).
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Renaat Polfliet Monday 25 May 2026 20:54:39
At first sight, problem now seems to be solved ... at least for me.
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Cliff Cheesman Monday 25 May 2026 18:39:15
Hi. Where do we get information such as a "screwed up update" - is there a devs news forum that I missed?
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Rusty Hacksaw Monday 25 May 2026 17:23:32
Yup, they screwed up an update, no editing on the normal web version ... but as the post below indicates, you CAN still use the mobile version of the site on a browser and it works fine for editing, if a bit clunky. Scroll to the bottom of this page, hit the Switch to Mobile Site and you can edit.
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Bridget Wilkinson Monday 25 May 2026 17:22:57
Same here. Windows 11, Firefox, cannot edit an existing route, or create a new one - past the initial 'A'. Premium member.
I added a route yesterday, cannot do a thing today. What is going on?
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Bartolomeo RANOCCHIA Monday 25 May 2026 17:21:28
Confermo anche io su Browser riscontro gli stessi problemi mentre su APP del telefono funziona
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Roger Leary Monday 25 May 2026 16:48:11
Same problem for me. I need a working app! Im in middle if tour and have to prep tomorrows route. Wtf is going on.
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An Ki Monday 25 May 2026 15:35:31
Same problem for me on Windows 11, using both Firefox and then trying Edge. Clicking on anything on toolbar does nothing and I cannot create a route beyond the first point "A".
