Help text not disappearing

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  • Underway Today Thursday 15 Oct 2026 16:05:48

    Actually it would be pretty dysfunctional if working on long routes. When you refresh the browser (keeping url of editing route) the screen automatically rolls out to view full length of route requiring tedious (on desktop) recentring and zoom of area you are looking at. But mine are rarely >25km so it's negligible.

  • Underway Today Thursday 15 Oct 2026 11:47:54

    Thanks Julien. This is a mildly annoying bug but doesn't actually break the functionality. But I am reassured that the mangement are interested in the ongoing future of PR and so very happy that the developers are prioritising an infrastructure update. Glad you are doing better.

  • Julien Plotaroute   Friday 09 Oct 2026 13:41:43

    Hi Tim,

    I'm sorry to say this bug hasn't been fixed yet.
    The devs are still working on the infrastructure change announced here.

    Once this is done, I hope it will allow for a quicker resolution of bugs and issues like this one.
    I'll make sure to update this topic.

    Kind regards,
    Julien

  • Tim Hyde   Friday 09 Oct 2026 11:26:27

    Same problem here using chrome: when adding directions to the route the white on black hints stay on the screen until the map is saved or cleared

  • Julien Plotaroute   Wednesday 12 Aug 2026 13:29:25

    Hi Jacobus and Underway Today,

    I'm very sorry for the late reply. I was on sick leave for the past few weeks and am now catching up on the forum, while the team focused on the help desk in my absence.

    I've rescheduled the regular "Bugs" meeting I have with the development team and will make sure to bring this bug to their attention again.

    All the best,
    Julien

  • Jacobus van Seters Monday 10 Aug 2026 14:34:41

    Same Problem with Edge. The white on black text "click here to .. " does not disappear and stays in the middle of the screen, blocking other information.

  • Underway Today Wednesday 05 Aug 2026 18:37:37

    Just to say I'm also having this problem with the web interface using Chrome browser on a Chromebook. It doesn't happen for every annotation I add or edit but after the first message lingers others quickly pile up. It happens enough that I have to save and reload a route maybe every 30 minutes. I never use directions but have noticed that twice the setting seems to have changed so they begin to appear, which I've again resolved by saving the route, closing and reloading from My Routes, or by saving and then hitting browser refresh button.

    I'm appreciative that you are looking into already but thought more data may be of help

  • Julien Plotaroute   Wednesday 15 Jul 2026 12:10:43

    Hi Mark,

    I'm sorry to hear this.
    I haven't heard back from the devs yet. This might take another couple of weeks.

    I'll let you know as soon as possible.
    Kind regards,
    Julien

  • Mark Worthington   Sunday 12 Jul 2026 11:16:16

    Still happening!

  • Mark Worthington   Sunday 28 Jun 2026 22:26:44

    Ok, thanks Julien!

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