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Deleted User Monday 23 May 2022 08:32:59
How do I cancel a subsciption that I started today in error?
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Lasse Lasse Monday 08 Aug 2022 11:52:04
I would like to upgrade to premium but there is only the error message "Sorry, there was a problem processing your transaction. No payment has been taken. Please refresh the page and try again." every time I click on "secure checkout". I'm never asked for credit card details.
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plotaroute admin Tuesday 09 Aug 2022 06:22:26
Hi Lasse,
We're looking into the issue. It looks like it might be connected with the + sign in your email address. Would you mind selecting the Paypal option instead - you can normally pay using a card under this option without having to create a Paypal account. If that's not an option let us know.
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Lasse Lasse Tuesday 09 Aug 2022 07:49:58
Using PayPal for payment worked like a charm! Thank you for the prompt support.
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plotaroute admin Wednesday 10 Aug 2022 11:40:18
Great, thanks for upgrading. We've fixed the problem you had, so if you like the Premium membership and want to renew in a year's time it should work OK next time!
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Mark Ellwood Friday 16 Jan 2026 21:30:23
After recent iphone updates, plotaroute wont upload routes to my Garmin Edge Explore 2 via Garmin connect without asking me to pay a subscription to OS Maps. I have always had Plotaroute Premium membership so this should not be necessary.
I have tried switching both phone and Garmin off -no use. Tried disconnecting the garmin device and resyncing afresh - no use.
Has anyone else had this issue or got any ideas?
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Mark Worthington Tuesday 20 Jan 2026 19:17:10
I would also send an email to PR ..... Contact Us
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Julien Plotaroute Wednesday 21 Jan 2026 06:17:51
Hi Mark (Ellwood),
Sorry for the late reply, I was at the Stuttgart expo the last few days.
I have received your message via support (thanks for the advice, Mark Worthington) and will get in touch with you about this directly.
Best regards,
Julien
