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Richard Robey Friday 06 Mar 2026 14:10:36
Hi Julien, hope you're well.
"1. It is no longer necessary to click on "Link to Visorando" to synchronise routes again. This was a bug and has been fixed. Routes now automatically sync every hour with Visorando, once the accounts are linked."
Is this still true? I created two new routes in Plotaroute and they didn't show up on Visornado. I waited and waited, tried logging out and in of both Plotaroute and Visornado but they stubbornly refused to show up in Visornado.
Eventualy I clicked the "Link to Visorando" button within Plotaroute and it opened up Visorando in new new web browser tab, and the two routes were now visible.
So, going forward, should i always click this button to get routes copied across from Plotaroute to Visorando and/or is there a bug that need fixing?
As an aside, after these two routes showed on on Visorando web, they still didn't show up in the visorando app. Refreshing and loging out/in didn't help. Eventaully I reinstalled the app and all was fine.
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Richard Robey Tuesday 24 Mar 2026 19:39:09
Hi, are staff still monitoring this forum? I posted my question below on 6th March but, alas, no reply.
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Julien Plotaroute Wednesday 25 Mar 2026 09:15:58
Hi Richard,
Apologies for missing your post. I do monitor the forum, but from time to time I miss some posts.
Since writing my previous post, I haven't tested the auto-sync feature.
I have just plotted and saved a route to test it.
I'll share my findings with the team.
About the routes not showing on the app, this shouldn't require deleting and installing the app again.
If a route is visible on the website, synchronising your routes on the app should update the list.
I'll also test this aspect and get back to you.
Kind regards,
Julien -
Julien Plotaroute Wednesday 25 Mar 2026 12:07:40
Hi Richard,
No issues on my end. I plotted a route, saved it and waited. I went on my Visorando account some time later, and the route was synced without having to click on "Try Visorando for free".
However, it wasn't visible on the app. By tapping the "sync arrows" under "Menu > My routes", the route appeared.
Could you give it another go?
Please plot a route, save it and leave it for an hour or two. Log into you Visorando account and see if it appears in your routes.If it's still not working for you, let me know, and I'll report the bug.
All the best,
Julien
