Server Busy Issue

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• Mark Saunders   Saturday 18 Oct 2025 10:28:55

  I am afraid that the web site is still not working for me. I have been attempting for 90 minutes to display a saved route without success.

  Most of the time - and for 12 hours yesterday - I receive an error message saying either 'Server not found' or 'we can't connect to the server'. On the few occasions that I can connect I find that the maps for the route do not display. In addition, the link to Visorando from Plotaroute now gives a 'Server error 500 message'.

  I would be grateful for an indication of when you anticipate these substantive web site issues will be fixed. Thank you.

• Mark Saunders   Sunday 19 Oct 2025 21:42:18

   

  Happily, the plotaroute.com website has been working well for the past 24 hours (at least for me). Thank you to the website staff at Plotaroute/Visorando for enabling this. Fingers-crossed this improvement will continue tomorrow (Monday) when website traffic can increase after the weekend.

   

  As mentioned in my post yesterday, I would be grateful if you kindly correct the broken link between Plotaroute and Visorando. This web server error is stopping routes being transferred between the two platforms (a feature that I find most useful). Thank you.

   
• Antoine Harlin   Monday 20 Oct 2025 08:29:51

  Above the previously described measures, a script automaticaly blocking IPs making suspicious number of visits to plotaroute has been deployed.
  It seems that it managed to mitigate the issues, feel free to contact us if any mistakes were made blocking your access.

  I also resolved two problems today : one regarding the emails not sent by plotaroute, and the other mentionned by Mark Saunders regarding the link with Visorando.
  
  Again, we apologize for the inconvenience, and we are making our best to handle the issues.

• Underway Today Thursday 23 Oct 2025 14:47:24

  Antoine please can you help? I'm having similar problems to the others except mine are becoming worse not better. There are really long delays searching for and saving routes, sometimes it just hangs interminably, as well as a longer delay than normal whenever the "Checking if you are signed in" message. And loading this forum and navigating between levels/threads.  Oddly no delays downloading the unsavable routes or reuploading them. It's causing some version control problems as sometimes my latest changes are saved when the save process seemed to fail, sometimes they aren't. I do have a fixed IP address for home use so maybe that could help but I don't want to put it on the forum but I assume you'll be able to pick it up. Thanks 

• Antoine Harlin   Thursday 23 Oct 2025 15:38:17

  Hi Underway Today,
  
  We are aware that the situation has been worse today and we also encountered a lot of issues, even posting to this forum.
  This issue is still related to the same illegal scraping mentionned earlier in this thread.

  I just added a new layer of security, and I'm monitoring the effect on traffic.

  We also are in touch with some of our service providers to find some help to mitigate the attacks.

  Again, sorry for the inconvenience and please be patient as we're trying our best to solve this issue.
  
  Best Regards,
  Antoine