Cannot search for a place

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• Ian Kennedy   Friday 10 Apr 2026 06:38:17

  Hi I've renewed my subscription and now when I try and search for a place the page comes up but won't let me type it in the box, so effectively l cannot plot a route in a country that I'm visiting unless I know where it is ??‍??. Many thanks.

• Julien Plotaroute   Friday 10 Apr 2026 06:58:11

  Hi Ian,

  I'm not sure I understand the "the page comes up" part of your message.

  On which screen are you trying to search for a location?

  The "Locate Map" search bar at the top left corner of the route planner?

  If so, this doesn't seem to be a general issue, as it works fine for me:

  

  Looking forward to your answer.
  Julien

• Ian Kennedy   Friday 10 Apr 2026 12:12:24

  This is the page I'm having trouble with when you tap the small magnifying glass on the left hand side it's greyed out and doesn't let me search for a location, when I tap the large magnifying glass on the right it takes me to my bookmarked places 

• Ian Kennedy   Friday 10 Apr 2026 12:29:57

  

• Julien Plotaroute   Friday 10 Apr 2026 13:16:01

  Hi Ian,

  I suppose you wanted to share a picture, but it didn't work.

  I'm sending you a message via the support ticket you opened.

  Julien

• Julien Plotaroute   Monday 13 Apr 2026 06:50:39

  Hi everyone,

  Just updating this topic with the help desk answer I just sent to Ian: the search feature does seem to have an issue when plotting on a mobile device.
  I've reported this to the devs to investigate.

  I'll update this topic as soon as possible.

  Regards,
  Julien