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Cliff Cheesman Monday 25 May 2026 18:39:15
Hi. Where do we get information such as a "screwed up update" - is there a devs news forum that I missed?
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Renaat Polfliet Monday 25 May 2026 20:54:39
At first sight, problem now seems to be solved ... at least for me.
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Bridget Wilkinson Tuesday 26 May 2026 05:53:32
Now OK, but logging in takes even more time, and I have to reload to get rid of the Advertisement tab (Premium member).
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plotaroute admin Tuesday 26 May 2026 10:15:42
Hi everyone,
Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route editing.
While investigating several ongoing issues and deploying fixes, some changes unexpectedly caused further problems across the website. As a result, parts of Plotaroute were unavailable or not functioning correctly for several hours.
Our team worked throughout the day to restore the affected features and resolve the issues as quickly as possible. We also took the opportunity to fix some longstanding problems, including:
- Cycle Map: when fully zoomed in, the map no longer turns white.
- OS + TOPO: labels and descriptions are now consistent between the website and web app.
- OS + TOPO: printing is now working again, as it already was for the OS Map. The same limitation still applies and is shown when selecting this map for printing:
“This map may only be used for personal non-commercial purposes. To be clear, the use of prints for planning permission applications is not permitted.” - Visorando link: routes synced with Visorando are now correctly synchronised with the English website.
We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.
The Visorando Team
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Roger Leary Wednesday 10 Jun 2026 17:27:13
Hi - thank you for your explanation. I've only just seen it as was away on tour. It has made me realise how over-reliant I have become on electronic route plotting etc!
I managed in the end by using the app not the web which was a new bit of learning for me. :-)
