OS Maps not loading for plotting routes

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  • Julien Plotaroute   Wednesday 30 Apr 2025 08:34:46

    Hi everyone,

    Just an update to let you know that the devs are still investigating.

    I have just sent out several messages to those of you who got in touch via email, asking for your help with further tests.

    As soon as we have a fix, I'll update this topic again.

    Thanks for your help!

    Julien

  • Mark Worthington   Monday 28 Apr 2025 19:59:22

    That really sounds like a glitch with you "Premium" account .... I have been using the OS maps a lot recently, and no issues.

  • Durham Cow   Monday 28 Apr 2025 09:32:30

    I still can't, though I thought the problem had been resolved when all three reappeared for a brief period (minutes or, perhaps, hours). There have also been a couple of instances of partial tiling but ultimately, depressing greyness. The phone app also gives the same result.

  • Martin Church   Saturday 26 Apr 2025 11:45:28

    I can't access trail routes or OS maps on my premium account either.  I need to be able to double check some planned routes.

  • Durham Cow   Tuesday 22 Apr 2025 16:34:41

    Thanks very much Julien.

  • Julien Plotaroute   Tuesday 22 Apr 2025 11:43:24

    Hi!

    This issue was raised via email by two users and I've already sent some details to the devs to have a look at it.

    I'll make sure to update this topic as soon as I hear back from the devs.

    Best regards,

    Julien

  • Durham Cow   Tuesday 22 Apr 2025 09:42:42

    I've not been able to access my OS, Cycle or Trail map layers for at least a day now (premium subscription is valid). All I get is a blank mapping space. Are there any problems I should be aware of?

  • Nick Ramm   Saturday 19 Apr 2025 19:32:39

    This seems to be happening again... 

  • Paul Bridgland Tuesday 13 Jul 2021 18:02:32

    Thanks. That seems to be ok now

  • plotaroute admin   Tuesday 13 Jul 2021 17:26:50

    Thanks Paul. We think we've found the problem and have implmented a fix. There was a bug which was only triggering if you changed to OS maps before plotting the first point on a new route. Hopefully it should be working OK now.

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