OS Maps not loading for plotting routes

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• Julien Plotaroute   Wednesday 30 Apr 2025 08:34:46

  Hi everyone,

  Just an update to let you know that the devs are still investigating.

  I have just sent out several messages to those of you who got in touch via email, asking for your help with further tests.

  As soon as we have a fix, I'll update this topic again.

  Thanks for your help!

  Julien

• Mark Worthington   Monday 28 Apr 2025 19:59:22

  That really sounds like a glitch with you "Premium" account .... I have been using the OS maps a lot recently, and no issues.

• Durham Cow   Monday 28 Apr 2025 09:32:30

  I still can't, though I thought the problem had been resolved when all three reappeared for a brief period (minutes or, perhaps, hours). There have also been a couple of instances of partial tiling but ultimately, depressing greyness. The phone app also gives the same result.

• Martin Church   Saturday 26 Apr 2025 11:45:28

  I can't access trail routes or OS maps on my premium account either.  I need to be able to double check some planned routes.

• Durham Cow   Tuesday 22 Apr 2025 16:34:41

  Thanks very much Julien.

• Julien Plotaroute   Tuesday 22 Apr 2025 11:43:24

  Hi!

  This issue was raised via email by two users and I've already sent some details to the devs to have a look at it.

  I'll make sure to update this topic as soon as I hear back from the devs.

  Best regards,

  Julien

• Durham Cow   Tuesday 22 Apr 2025 09:42:42

  I've not been able to access my OS, Cycle or Trail map layers for at least a day now (premium subscription is valid). All I get is a blank mapping space. Are there any problems I should be aware of?

• Nick Ramm   Saturday 19 Apr 2025 19:32:39

  This seems to be happening again... 

• Paul Bridgland Tuesday 13 Jul 2021 18:02:32

  Thanks. That seems to be ok now

• plotaroute admin   Tuesday 13 Jul 2021 17:26:50

  Thanks Paul. We think we've found the problem and have implmented a fix. There was a bug which was only triggering if you changed to OS maps before plotting the first point on a new route. Hopefully it should be working OK now.