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• Embedded Map Not Showing Staticmap
  VIEWS: 54 | POSTS: 4
  LAST: Wednesday 19 Nov 2025 13:02:34
  Hi Richard,Thanks for bringing this to our attention.I'll report this to the devs right away and will update this topic as soon as I receive any news about this issue.Kind regards,Julien
• Embedded Map Not Showing Staticmap
  VIEWS: 54 | POSTS: 4
  LAST: Wednesday 19 Nov 2025 11:18:43
  Recently I noticed the embedded map(s) do not show the default staticmap image. The embedded map works when the user clicks the play button, but before I would have an image showing the overview of
• Very slow and keeps checking to see if I am signed in
  VIEWS: 112 | POSTS: 8
  LAST: Wednesday 19 Nov 2025 11:11:17
  Hi Fred,I'm sorry about the long loading times.I can assure you that this has nothing to do with our hardware.We've recently experienced bot crawling attacks, against which the devs have implemented
• Very slow and keeps checking to see if I am signed in
  VIEWS: 112 | POSTS: 8
  LAST: Wednesday 19 Nov 2025 07:32:58
  Hello. Irsquo;ve been experiencing the same problem for quite some time now: extremely long loading times. Since I canrsquo;t imagine that you suddenly have 10,000 new customers putting such a heavy
• Tunnels show total ascent as if on surface terrain
  VIEWS: 52 | POSTS: 4
  LAST: Monday 17 Nov 2025 05:05:50
  Hi Liam,Thank you for suggesting this.In some cases, we already have an information bubble next to a route's elevation data.So a warning about tunnels and/or bridges might be something the devs could
• Error uploading Fit File
  VIEWS: 108 | POSTS: 6
  LAST: Sunday 16 Nov 2025 17:01:53
  I've been having the same problem as Keith - "! Error converting Fit file" when trying to upload. (Doesn't seem to matter what the source of the Fit file is).Regards, NC
• Tunnels show total ascent as if on surface terrain
  VIEWS: 52 | POSTS: 4
  LAST: Saturday 15 Nov 2025 02:59:50
  Thanks Julien. Another option is Bikemap, see the same route https://web.bikemap.net/r/17787914, which seems to show these tunnels correctly. I've noticed bikemap generally shows about 10-20% lower t
• Tunnels show total ascent as if on surface terrain
  VIEWS: 52 | POSTS: 4
  LAST: Wednesday 12 Nov 2025 04:35:00
  Hi Liam,This is something which has been brought up a couple of times on the forum, along with other questions regarding the Digital Elevation Model.Sadly, this is not something we're currently worki
• Very slow and keeps checking to see if I am signed in
  VIEWS: 112 | POSTS: 8
  LAST: Wednesday 12 Nov 2025 04:16:46
  Thank you for your kind words and the details about the issue you encountered.I'll look into it with the devs.Kind regards,Julien
• Tunnels show total ascent as if on surface terrain
  VIEWS: 52 | POSTS: 4
  LAST: Tuesday 11 Nov 2025 16:37:49
  When a route goes through a tunnel, the total ascent seems to be on the surface terrain; see 3128263, where the first two "hills" are actually in Rays Hill Tunnel and Sideling Hill Tunnel. As these w