Service Disruption on 25 MayFORUMS HOME SEARCH FORUMS

Hi everyone,

Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route editing.

While investigating several ongoing issues and deploying fixes, some changes unexpectedly caused further problems across the website. As a result, parts of Plotaroute were unavailable or not functioning correctly for several hours.

Our team worked throughout the day to restore the affected features and resolve the issues as quickly as possible. We also took the opportunity to fix some longstanding problems, including:

• Cycle Map: when fully zoomed in, the map no longer turns white.
• OS + TOPO: labels and descriptions are now consistent between the website and web app.
• OS + TOPO: printing is now working again, as it already was for the OS Map. The same limitation still applies and is shown when selecting this map for printing:
  “This map may only be used for personal non-commercial purposes. To be clear, the use of prints for planning permission applications is not permitted.”
• Visorando link: routes synced with Visorando are now correctly synchronised with the English website.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.

The Visorando Team