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Tools menu not working properly in Firefox 16 274 Hi Maryka,Thanks for bringing this up.I just tested this on Firefox, but the result isn't the same: it works fine on my browser.Is your browser zoomed in or out?Do you use any plug-ins which might af
Wednesday 25 Mar 2026 12:12:55
Link your Plotaroute account to Visorando 24 5724 Hi Richard,No issues on my end. I plotted a route, saved it and waited. I went on my Visorando account some time later, and the route was synced without having to click on "Try Visorando for free".Ho
Wednesday 25 Mar 2026 12:07:40
Link your Plotaroute account to Visorando 24 5724 Hi Richard,Apologies for missing your post. I do monitor the forum, but from time to time I miss some posts.Since writing my previous post, I haven't tested the auto-sync feature.I have just plotted
Wednesday 25 Mar 2026 09:15:58
Tools menu not working properly in Firefox 16 274 Hi, I've tried to clear cookies/cache in Firefox but this doesn't help. Site appears normal in Chrome so I think it's a FF thing. The tools menu is annoying hidden and even more annoyingly pops out
Wednesday 25 Mar 2026 09:01:28
Slow Response from PR site 21 351 Hi Mark,Thanks for the additional information.The team made some changes to try to improve the speed of the tiles yesterday, but for some users, this led to blank maps.To bring all the feedback toget
Wednesday 25 Mar 2026 08:54:46
Map tiles update sometimes extremely slow 39 467 Hi everyone,Just letting you know that Arnaud is currently looking into this.He has just made an update to try to further enhance the speed of the tiles.He's investigating why some maps are blank for
Wednesday 25 Mar 2026 08:51:34
Mobile app not showing some maps 2 152 Hi Mark,Thanks for bringing this to our attention.I was just able to reproduce the issue on my web app. There also seems to be an issue with the satellite images.Seeing as you have also written in th
Wednesday 25 Mar 2026 08:45:40
Map tiles update sometimes extremely slow 39 467 This morning, OSM Cycle and Transport are blank. OS map is back.Response from other maps is quick
Wednesday 25 Mar 2026 07:49:31
Map tiles update sometimes extremely slow 39 467 As reported elsewhere, OSM Cycle map doesn't show any tiles ar all, just blank
Wednesday 25 Mar 2026 07:46:42
Map tiles update sometimes extremely slow 39 467 Trails and Transport maps load fine, others remain very slow.
Tuesday 24 Mar 2026 21:18:39
Mobile app not showing some maps 2 152 I'm on the road, but have a wi-fi signal and am loggsed in as a Premium user. When I edit a saved route, some maps are not showing.The OSM Cycle map is showing no tiles at allThe OS map is showning t
Tuesday 24 Mar 2026 19:41:05
Link your Plotaroute account to Visorando 24 5724 Hi, are staff still monitoring this forum? I posted my question below on 6th March but, alas, no reply.
Tuesday 24 Mar 2026 19:39:09
Map tiles update sometimes extremely slow 39 467 Hello, we are aware of this problem and add a partial solution this morning. Satellite maps, Cycling maps, Trails map and TOPO Maps (including OS maps) should be really faster now. Can you confirm th
Tuesday 24 Mar 2026 15:42:12
OS mapping has disappeared 42 485 Thanks Arnaud.
Tuesday 24 Mar 2026 14:26:04
OS mapping has disappeared 42 485 Hi Garry,You can now use 'Topo Maps' that include OS Maps as well as other topographic maps.We'll make an announcement about this improvement.Regards
Tuesday 24 Mar 2026 13:35:51
OS mapping has disappeared 42 485 I'm a premium member and no longer have OS as an option. I can't find any mention of a reason in the forums.Has Ordanace Survey mapping been dropped from Plotaroute?
Tuesday 24 Mar 2026 13:22:12
Map tiles update sometimes extremely slow 39 467 For me it is even worse, map does not load and I'm stuck with an empty screen. Other functions work but I cannot create anything.
Tuesday 24 Mar 2026 09:47:36
Map tiles update sometimes extremely slow 39 467 I have this problem as well. Deathly slow loading of map - exploring possible route changes is barely possible.Cache cleared etc.Other map otions load much quicker than Streetmap.What is going on.
Monday 23 Mar 2026 15:44:16
Map tiles update sometimes extremely slow 39 467 Mon 23rd March. Also seeing very slow opening of some saved routes OSM tiles. Happens also in some of the small preview windows before opening to full screen.Have been opening, viewing and updating a
Monday 23 Mar 2026 14:59:32
Slow Response from PR site 21 351 Hi JulienIn reply to your queries of Monday 09 Mar 2026 @ 15:28:14: (a) yes, it does seem to be worst on the Street Map; (b) no, it's not always, but probably in excess of 60% in recent weeks
Friday 20 Mar 2026 16:05:22
Map tiles update sometimes extremely slow 39 467 I'm seeing the same thing - slow updating of Street Map tiles. Less of a problem with other map types.
Wednesday 18 Mar 2026 16:50:37
Map tiles update sometimes extremely slow 39 467 I was using PR heavily for the last few days, planning some rides in Yorkshire. No problems with speed :)
Tuesday 17 Mar 2026 05:36:00
Map tiles update sometimes extremely slow 39 467 I noticed that when the updating of the map tiles becomes (very) slow it often helps to save the route-in-progress and then click on the reload page of your web browser. Often the map tiles update as
Friday 13 Mar 2026 22:34:48
Slow Response from PR site 21 351 Hi Julie,Does this issue have something to do with the slow tiles/website?If not, let's move to this topic.I've checked the Garmin sync logs, and there doesn't seem to be a general issue.Please try d
Wednesday 11 Mar 2026 08:42:03
Slow Response from PR site 21 351 Tried and tried again to download route to my Garmin Edge, used to work fine now nothing works, does anyone use a different method to download routes that can be transferred to a Garmin Edge
Wednesday 11 Mar 2026 08:28:16
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