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| TOPIC | POSTS | VIEWS | POST | |
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| Bulk Download Issue | 14 | 418 | I also tried bulk downloading 10 files, FIT format .... stuck here.Aborted by clicking the X. Re-tried GPX, worked OK Friday 30 Jun 2023 21:46:16 |
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| Bulk Download Issue | 14 | 418 | I performed a bulk download of the gpx files and the resulting zip contained all of the routes. I attempted to bulk download the fit versions and ran into a major problem. The download gets stuck on Friday 30 Jun 2023 21:30:24 |
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| Name is wrong when downloading | 10 | 383 | How very strange! Friday 30 Jun 2023 16:41:30 |
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| Name is wrong when downloading | 10 | 383 | We've given this a try Mark and we can't recreate the problem - the Route Name on the download form was correct when we followed the steps you outlined below. Probably hard to track down the cause i Friday 30 Jun 2023 13:37:52 |
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| Bulk Download Issue | 14 | 418 | The route ID is appended to the route name to make sure that the filename is unqiue.But given that the files are within a zip file, is there any reason to truncate the Route Name? Friday 30 Jun 2023 10:52:16 |
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| Bulk Download Issue | 14 | 418 | :) Friday 30 Jun 2023 10:38:51 |
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| Bulk Download Issue | 14 | 418 | We've made a change to the bulk download process, which should hopefully help. We'd also recommend downloading routes in smaller batches if possible, as this will probably reduce the risk of any issu Friday 30 Jun 2023 10:29:51 |
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| Road Side Route Plotting | 4 | 4267 | Ha ha, no, not we're not watching you! That's great to hear Rich - thanks for that feedback. Friday 30 Jun 2023 08:37:01 |
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| Bulk Download Issue | 14 | 418 | Thanks for the additional information. We've had a quick look into this and it seems to be an intermittent problem, which always makes it harder to resolve. Also, it doesn't seem to be connected with Friday 30 Jun 2023 08:33:23 |
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| Bulk Download Issue | 14 | 418 | The first bulk download was gpx and the second was fit - that was not intentional as I wanted gpx.I did not receive any error messages.Sorted alphabetically, the gpx down load is missing the first fo Friday 30 Jun 2023 01:11:57 |
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| Bulk Download Issue | 14 | 418 | I tried this on 35 files, tagged in My Routes.All formats dowloaded 35 files except KML whiich downloaded 34. The missing file was in the middle of the list. I tried the download many times; each KML Thursday 29 Jun 2023 09:38:09 |
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| Road Side Route Plotting | 4 | 4267 | Fab feature - are you watching me? :-)Only last week I was having to manually plot tracks to get the correct side of the road for accessible routes (wheelchair ramps, drop curbs etc.). This feature Thursday 29 Jun 2023 09:15:52 |
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| Name is wrong when downloading | 10 | 383 | :) Thursday 29 Jun 2023 08:57:59 |
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| Bulk Download Issue | 14 | 418 | Hi Michael - yes, that does sound like an issue. What format did you select? Were there any error messages during the download? And did you notice if it was the last routes on the list that were mis Thursday 29 Jun 2023 08:49:24 |
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| Mobile - Share this Route | 3 | 320 | Thanks for flagging this up Mark. Looks like it may be connected with the QR Code, we'll investigate. Thursday 29 Jun 2023 08:43:34 |
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| Name is wrong when downloading | 10 | 383 | Sorry, we haven't had chance to try it yet Mark - we just had a quick look at the code for any obvious errors. We'll investigate more fully when we can. Thursday 29 Jun 2023 08:33:00 |
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| Bulk Download Issue | 14 | 418 | I just selected 28 routes and performed a bulk download. The zip file only contained 22 routes.I thought I did something wrong so I tried a second time and received 27 routes in the zip file. The zip Thursday 29 Jun 2023 05:39:25 |
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| Garmin Sync Problem Today | 1 | 307 | There was a problem with Garmin's systems earlier today, which meant that new routes sent via our Garmin Sync feature weren't transferred. Apologies to anyone who was affected by this - the problem h Wednesday 28 Jun 2023 21:10:03 |
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| Name is wrong when downloading | 10 | 383 | As a matter of interest, does the download procedure give you the wrong name, too? (ie, it ain't just me?!) Wednesday 28 Jun 2023 09:50:49 |
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| Mobile - Share this Route | 3 | 320 | Ah! Just tried again. The first imnage is when trying this when actually in "Edit in route planner", then select "Share"This is when I choose "Share route" at the main option page[IMAGE REMOVED DUE T Wednesday 28 Jun 2023 09:47:00 |
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| Mobile - Share this Route | 3 | 320 | When I Share a Route on my OnePlus 8T Android, I get this, ie a truncated screen and no "Copy Link" button[IMAGE REMOVED DUE TO SIZE] Wednesday 28 Jun 2023 09:42:00 |
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| Name is wrong when downloading | 10 | 383 | OK. I'm pretty sure it's a procedure I've used many times before, and it's only recently that I started getting the wrong (ie previous) filenames. Maybe that's a pointer .... Starting a new inatance Wednesday 28 Jun 2023 09:41:20 |
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| Reversing a Route | 5 | 488 | Understood! Wednesday 28 Jun 2023 09:38:38 |
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| Reversing a Route | 5 | 488 | I think that'll be a feature request Mark! At the moment the Reverse Route just does a simple reverse of the order of the points, so their positions don't change. What you're proposing would need a c Wednesday 28 Jun 2023 08:52:09 |
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| Name is wrong when downloading | 10 | 383 | We did have a look into this Mark but couldn't immediately see anything wrong with the code. We'll need to do some more thorough investigation when we get the chance, but as its quite an obscure one Wednesday 28 Jun 2023 08:44:20 |
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