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Embedded Map Not Showing Staticmap 4 135 Hi again!The devs confirmed an issue with the staticmap service and have just fixed it.The maps on the link you sent below are displayed properly again.Regards,Julien
Wednesday 19 Nov 2025 14:01:09
Embedded Map Not Showing Staticmap 4 135 Hi Richard,Thanks for bringing this to our attention.I'll report this to the devs right away and will update this topic as soon as I receive any news about this issue.Kind regards,Julien
Wednesday 19 Nov 2025 13:02:34
Embedded Map Not Showing Staticmap 4 135 Recently I noticed the embedded map(s) do not show the default staticmap image. The embedded map works when the user clicks the play button, but before I would have an image showing the overview of
Wednesday 19 Nov 2025 11:18:43
Very slow and keeps checking to see if I am signed in 8 221 Hi Fred,I'm sorry about the long loading times.I can assure you that this has nothing to do with our hardware.We've recently experienced bot crawling attacks, against which the devs have implemented
Wednesday 19 Nov 2025 11:11:17
Very slow and keeps checking to see if I am signed in 8 221 Hello. Irsquo;ve been experiencing the same problem for quite some time now: extremely long loading times. Since I canrsquo;t imagine that you suddenly have 10,000 new customers putting such a heavy
Wednesday 19 Nov 2025 07:32:58
Tunnels show total ascent as if on surface terrain 4 156 Hi Liam,Thank you for suggesting this.In some cases, we already have an information bubble next to a route's elevation data.So a warning about tunnels and/or bridges might be something the devs could
Monday 17 Nov 2025 05:05:50
Error uploading Fit File 6 214 I've been having the same problem as Keith - "! Error converting Fit file" when trying to upload. (Doesn't seem to matter what the source of the Fit file is).Regards, NC
Sunday 16 Nov 2025 17:01:53
Tunnels show total ascent as if on surface terrain 4 156 Thanks Julien. Another option is Bikemap, see the same route https://web.bikemap.net/r/17787914, which seems to show these tunnels correctly. I've noticed bikemap generally shows about 10-20% lower t
Saturday 15 Nov 2025 02:59:50
Tunnels show total ascent as if on surface terrain 4 156 Hi Liam,This is something which has been brought up a couple of times on the forum, along with other questions regarding the Digital Elevation Model.Sadly, this is not something we're currently worki
Wednesday 12 Nov 2025 04:35:00
Very slow and keeps checking to see if I am signed in 8 221 Thank you for your kind words and the details about the issue you encountered.I'll look into it with the devs.Kind regards,Julien
Wednesday 12 Nov 2025 04:16:46
Tunnels show total ascent as if on surface terrain 4 156 When a route goes through a tunnel, the total ascent seems to be on the surface terrain; see 3128263, where the first two "hills" are actually in Rays Hill Tunnel and Sideling Hill Tunnel. As these w
Tuesday 11 Nov 2025 16:37:49
Import to watch as -FIT file to get rid of directions! 23 6328 working for me :-) thank you!
Monday 10 Nov 2025 17:01:33
Error uploading Fit File 6 214 Hi!Just updating this topic, because this issue isn't related to the Garmin issue we faced before the weekend.I've sent the bug report to the devs and will update this topic again as soon as I hear b
Monday 10 Nov 2025 14:13:15
Plotaroute not syncing with Garmin 18 433 Hi Sam,Thanks for bringing this up.I hadn't thought about the "Latest News" on the homepage, which is indeed outdated.This was addressed in the messages of this topic, but the article on the homepage
Monday 10 Nov 2025 13:56:56
Very slow and keeps checking to see if I am signed in 8 221 Checking to see if I'm logged in - it doesn't happen very often normally, but yesterday it was happening maybe every 4th or 5th time I tried to save something, and it was taking about 3 to 20 seconds
Monday 10 Nov 2025 13:50:49
Server Busy Issue 20 462 Pleased to confirm that Garmin Sync and Image download are working again for me :-)
Monday 10 Nov 2025 10:04:11
Very slow and keeps checking to see if I am signed in 8 221 Hi!I have just tried plotting and saving routes, both on the web app and the website, whilst being logged in and logged out: no issues right now.As your messages were posted yesterday, this may be du
Monday 10 Nov 2025 05:52:32
Very slow and keeps checking to see if I am signed in 8 221 @Active50 Yes im sittng here watching the rotating circle zzzzzzzzzzzCannot plat any routes
Sunday 09 Nov 2025 20:18:05
Garmin Sync not working 20 432 Thank you very much for fixing this! Sorry for being grumpy about it, I do appreciate the work being put into the site
Sunday 09 Nov 2025 16:20:01
Very slow and keeps checking to see if I am signed in 8 221 Yes, I have found online is very slow today. The simplest action needing waits of 30 seconds. Hopefully temporary but frustrating +++.
Sunday 09 Nov 2025 16:10:53
Very slow and keeps checking to see if I am signed in 8 221 I sometimes find the app frustratingly slow to load something or to save a route. Also. it annoyingly keeps checking to see if I'm signed in, which also takes a long time to load. I'm getting fed up
Sunday 09 Nov 2025 14:13:37
Garmin Sync not working 20 432 Thank you, great to see this fixed, I use it for every ride!
Friday 07 Nov 2025 23:13:35
Plotaroute not syncing with Garmin 18 433 Hi Julien,Good to see the issue fixed.w.r.t. the future of plotaroute perhaps updating the announcement on the home page which currently states "that there will be no further developments on the Plot
Friday 07 Nov 2025 09:52:00
Garmin Sync not working 20 432 Thank you Plot a Route - my link now working. Faith restored!
Friday 07 Nov 2025 09:36:20
Downloaded GPX mileage is different than route 2 142 Hi Leslie,I'm sorry to say that your topic had been flagged as spam, which is why I hadn't seen it, and no one answered until now.Do you know which file format is being used?I just imported your rout
Friday 07 Nov 2025 08:46:50
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