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OS mapping has disappeared 42 485 Hi,@NC amp; Mark: I'm unable to reproduce the rogue OSM tile issue.I'll have to report this to the devs.Is it the same on every browser?If so, is this the same on another device?Does using WIFI/Mobil
Tuesday 14 Apr 2026 09:56:16
Map Update: More Choice, More Detail for Your Routes 44 879 @Mark: What you're experiencing is definitely what I had before clearing the cache. Now, on both iOS and Android, the web app shows the Cycle Map and the Topo Map correctly.What browser are you using
Monday 13 Apr 2026 21:43:18
OS mapping has disappeared 42 485 Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened... Problem not solved - the 'rogue' tile still appears in the same place. (Immediately NE of Telford).
Monday 13 Apr 2026 21:33:04
OS mapping has disappeared 42 485 Plotaroute has to start taking its customers seriously. With these sort of apps, Forums are the main way of sorting out peoples' issues or reporting bugs and gremlins. It's like having hands tied and
Monday 13 Apr 2026 21:32:01
OS mapping has disappeared 42 485 Julien,I give up supporting this forum until we can simply copy/paste screenshots.It is incredibly painful and time-consuming .... I tried 10 different options to get around "MAXIMUM POST SIZE EXCEED
Monday 13 Apr 2026 21:27:56
OS mapping has disappeared 42 485 Hi Julien,Re the first issue - agreed. Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened... Problem not solved - the 'rogue' tile still appears in the
Monday 13 Apr 2026 19:32:16
Map Update: More Choice, More Detail for Your Routes 44 879 Hi thanks for your message,I haven had time to sort it out yet but will let you know how I get on . Thanks Brenda
Monday 13 Apr 2026 18:49:55
OS mapping has disappeared 42 485 Hi,@NC: I have looked at both screenshots, and those seem to be two different issues.On the first one, there is indeed a difference in OS map style when zooming. This is what I meant by "the map show
Monday 13 Apr 2026 08:17:52
Map Update: More Choice, More Detail for Your Routes 44 879 Hi,@Travis: answered your help desk ticket: the walking path is set to "foot = no" on OSM@Mark: What you're experiencing is definitely what I had before clearing the cache. Now, on both iOS and Andro
Monday 13 Apr 2026 07:35:53
Map tiles update sometimes extremely slow 39 467 Hi Roger,I'm sorry to hear this.Street Map does seem to be the main issue when it comes to loading tiles.I'll update this topic as soon as the devs have made any changes.Julien
Monday 13 Apr 2026 07:07:32
Cannot search for a place 6 139 Hi everyone,Just updating this topic with the help desk answer I just sent to Ian: the search feature does seem to have an issue when plotting on a mobile device.I've reported this to the devs to inv
Monday 13 Apr 2026 06:50:39
Map tiles update sometimes extremely slow 39 467 Sorry Julien - plotting again today, things have slipped backwards. Still better than before but tiles do not fill if on very large scale views. (Street Map)Work in progress still I think.
Sunday 12 Apr 2026 19:16:25
Map Update: More Choice, More Detail for Your Routes 44 879 Desktop, plotting a route Cycle Map ... zoom in fully and map tiles disappear. Never used to do that
Sunday 12 Apr 2026 18:05:19
Map Update: More Choice, More Detail for Your Routes 44 879 @Mark: If you haven't done so, could you please delete the web app, clear the cache of your mobile browser with which you add the web app to your home screen (most likely Google Chrome), and finally
Sunday 12 Apr 2026 15:01:44
OS mapping has disappeared 42 485 We are aware of the following difference: at a specific zoom level, the map shown is different between most of the South and the North of the UK.This is linked with our projection model, and we're no
Sunday 12 Apr 2026 14:47:51
OS mapping has disappeared 42 485 I'm still getting the same thing.
Sunday 12 Apr 2026 14:31:34
Map Update: More Choice, More Detail for Your Routes 44 879 AutoPlot to a Trail no longer seems to work for me with this update. Attached is a video of the issue. I've tried clearing the cache, and even using incognito mode. Any ideas how to resolve this? Her
Saturday 11 Apr 2026 14:48:35
OS mapping has disappeared 42 485 Hi Julien,Apologies for being a bit late to send you this - I think you're already up to speed on the problem. Many thanks for your quick responses to these snags. It appears all the OS map scales
Friday 10 Apr 2026 19:26:14
how to send image to forum 12 158 Strange. That's a 1010 x 268 pixel image grabbed from the screen, posted OK. I could try that tomorrrow and it may well not work. That's been my experience.
Friday 10 Apr 2026 16:40:33
how to send image to forum 12 158
Friday 10 Apr 2026 16:39:21
how to send image to forum 12 158 Hi Mark,I agree that posting screenshots is really helpful. It would also make my support work easier, instead of asking to send the pictures via the help desk.I'll bring this topic up again in the f
Friday 10 Apr 2026 13:26:29
Finish Marker 6 110 Perfect, happy this option worked out for you. :)
Friday 10 Apr 2026 13:23:40
Map tiles update sometimes extremely slow 39 467 Thanks, Winfried. :)The devs are still looking to improve the speed of some base maps, especially the default Street Map.Julien
Friday 10 Apr 2026 13:22:54
Cannot search for a place 6 139 Hi Ian,I suppose you wanted to share a picture, but it didn't work.I'm sending you a message via the support ticket you opened.Julien
Friday 10 Apr 2026 13:16:01
Map tiles update sometimes extremely slow 39 467 During the last 10 days or so the responsiveness of the Plotaroute web site and map tiles have been a lot better.Thanks for the server improvements!
Friday 10 Apr 2026 12:43:06
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