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Mobile app not showing some maps 2 86 I'm on the road, but have a wi-fi signal and am loggsed in as a Premium user. When I edit a saved route, some maps are not showing.The OSM Cycle map is showing no tiles at allThe OS map is showning t
Tuesday 24 Mar 2026 19:41:05
Link your Plotaroute account to Visorando 24 5535 Hi, are staff still monitoring this forum? I posted my question below on 6th March but, alas, no reply.
Tuesday 24 Mar 2026 19:39:09
Map tiles update sometimes extremely slow 34 346 Hello, we are aware of this problem and add a partial solution this morning. Satellite maps, Cycling maps, Trails map and TOPO Maps (including OS maps) should be really faster now. Can you confirm th
Tuesday 24 Mar 2026 15:42:12
OS mapping has disappeared 41 365 Thanks Arnaud.
Tuesday 24 Mar 2026 14:26:04
OS mapping has disappeared 41 365 Hi Garry,You can now use 'Topo Maps' that include OS Maps as well as other topographic maps.We'll make an announcement about this improvement.Regards
Tuesday 24 Mar 2026 13:35:51
OS mapping has disappeared 41 365 I'm a premium member and no longer have OS as an option. I can't find any mention of a reason in the forums.Has Ordanace Survey mapping been dropped from Plotaroute?
Tuesday 24 Mar 2026 13:22:12
Map tiles update sometimes extremely slow 34 346 For me it is even worse, map does not load and I'm stuck with an empty screen. Other functions work but I cannot create anything.
Tuesday 24 Mar 2026 09:47:36
Map tiles update sometimes extremely slow 34 346 I have this problem as well. Deathly slow loading of map - exploring possible route changes is barely possible.Cache cleared etc.Other map otions load much quicker than Streetmap.What is going on.
Monday 23 Mar 2026 15:44:16
Map tiles update sometimes extremely slow 34 346 Mon 23rd March. Also seeing very slow opening of some saved routes OSM tiles. Happens also in some of the small preview windows before opening to full screen.Have been opening, viewing and updating a
Monday 23 Mar 2026 14:59:32
Slow Response from PR site 20 292 Hi JulienIn reply to your queries of Monday 09 Mar 2026 @ 15:28:14: (a) yes, it does seem to be worst on the Street Map; (b) no, it's not always, but probably in excess of 60% in recent weeks
Friday 20 Mar 2026 16:05:22
Map tiles update sometimes extremely slow 34 346 I'm seeing the same thing - slow updating of Street Map tiles. Less of a problem with other map types.
Wednesday 18 Mar 2026 16:50:37
Map tiles update sometimes extremely slow 34 346 I was using PR heavily for the last few days, planning some rides in Yorkshire. No problems with speed :)
Tuesday 17 Mar 2026 05:36:00
Map tiles update sometimes extremely slow 34 346 I noticed that when the updating of the map tiles becomes (very) slow it often helps to save the route-in-progress and then click on the reload page of your web browser. Often the map tiles update as
Friday 13 Mar 2026 22:34:48
Slow Response from PR site 20 292 Hi Julie,Does this issue have something to do with the slow tiles/website?If not, let's move to this topic.I've checked the Garmin sync logs, and there doesn't seem to be a general issue.Please try d
Wednesday 11 Mar 2026 08:42:03
Slow Response from PR site 20 292 Tried and tried again to download route to my Garmin Edge, used to work fine now nothing works, does anyone use a different method to download routes that can be transferred to a Garmin Edge
Wednesday 11 Mar 2026 08:28:16
Road Bikeable Map Layer on the Mobile App 4 480 Hi Pierre,The road bikeable map layer is still available, at the bottom of the map type selection:Best regards,Julien
Monday 09 Mar 2026 15:32:57
Map tiles update sometimes extremely slow 34 346 Thanks, Winfried!So far, feedback mainly seems to point towards map tiles, so this is what we'll focus on.I'm happy it's gotten better over the last few weeks, with the last changes the devs made. :)
Monday 09 Mar 2026 15:29:51
Slow Response from PR site 20 292 Hi Mark,Thanks for the feedback. Is this the case for all base maps?Other feedback suggests mainly the Street Map.And also, is it always the case for you?Thanks,Julien
Monday 09 Mar 2026 15:28:14
Map tiles update sometimes extremely slow 34 346 Hi Julien,The map tiles not (or very slow) loading is occurring less frequently last few weeks. This was when using the 'street map' base layer, haven't checked if the problems also occurs with the o
Sunday 08 Mar 2026 19:54:11
Road Bikeable Map Layer on the Mobile App 4 480 Hello, was it removed from the PC version as well ? I can't find it today...
Saturday 07 Mar 2026 07:25:36
Slow Response from PR site 20 292 Hi Julien Yes, the slowest thing seems to be the background maps; in particular, when zooming in, it can take quite some time for the zoomed page to refocus back into the crisp default resolution.Che
Friday 06 Mar 2026 18:28:23
Bulk Download Issue 17 507 Thank you Julien!
Friday 06 Mar 2026 18:24:05
Map tiles update sometimes extremely slow 34 346 Hi Winfried,Since we last spoke, we have had a new topic about slow response time on Plotaroute, which I have just updated after a team meeting.Feel free to read my post, and hopefully, you no longer
Friday 06 Mar 2026 14:54:02
Slow Response from PR site 20 292 Hi everyone,We just had a team meeting to discuss the slow response on Plotaroute.Our monitoring shows that it's way better since the last changes, but we'll keep looking into it.To do so more effici
Friday 06 Mar 2026 14:50:16
Link your Plotaroute account to Visorando 24 5535 Hi Julien, hope you're well. "1. It is no longer necessary to click on "Link to Visorando" to synchronise routes again. This was a bug and has been fixed. Routes now automatically sync every hour wit
Friday 06 Mar 2026 14:10:36
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