OS Maps not loading for plotting routes

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• Martin Church   Saturday 26 Apr 2025 11:45:28

  I can't access trail routes or OS maps on my premium account either.  I need to be able to double check some planned routes.

• Durham Cow   Monday 28 Apr 2025 09:32:30

  I still can't, though I thought the problem had been resolved when all three reappeared for a brief period (minutes or, perhaps, hours). There have also been a couple of instances of partial tiling but ultimately, depressing greyness. The phone app also gives the same result.

• Mark Worthington   Monday 28 Apr 2025 19:59:22

  That really sounds like a glitch with you "Premium" account .... I have been using the OS maps a lot recently, and no issues.

• Julien Plotaroute   Wednesday 30 Apr 2025 08:34:46

  Hi everyone,

  Just an update to let you know that the devs are still investigating.

  I have just sent out several messages to those of you who got in touch via email, asking for your help with further tests.

  As soon as we have a fix, I'll update this topic again.

  Thanks for your help!

  Julien

• Nick Ramm   Monday 05 May 2025 20:16:26

  Still going on. IOS, Chrome, Edge. No different. Also the trails map.. Incognito too.. 

• Trevor Warburton   Sunday 11 May 2025 15:12:37

  Any progress with the blank Cycle (the one I use the most) and OS maps?

• Julien Plotaroute   Monday 12 May 2025 13:39:51

  Hi!

  Sorry for not updating you sooner. I was away for a bit and meanwhile the devs kept looking into this issue with the help of the community.

  We do not have a fix yet, because we still need to pinpoint the origin of this issue.

  So far, we think that the issue is location-specific.

  Some of you reported that map layers did work using the following workarounds:

  • using Tor Browser
  • using a Chrome extension VPN with hosts in mainland Europe

  I have just sent out several emails to some of you to keep gathering information.

  Thanks for your help and your patience.

  Julien

• Trevor Warburton   Monday 12 May 2025 17:38:07

  Well, that's interesting...  The mention of VPN just made me try switching my iPad icloud Private Relay back on (I switched it off a while back as I thought, incorrectly, that it was slowing the connection down).  As soon as I switched it on, all the maps were available and downloading correctly.

• Trevor Warburton   Monday 12 May 2025 17:39:58

  Same effect on my iPhone.

• Julien Plotaroute   Tuesday 13 May 2025 08:57:06

  Hi everyone,

  I've just read all the replies to the emails I sent out yesterday and the common denominator is Virgin ISP.

  After a search online, it seems that similar issues have been raised on several forums by Virgin clients.

  Please give the below workaround a try and update this post to tell me if it works.

  All the best,

  Julien

   

  Blank Map Issue with Virgin Media

  Virgin Media sometimes enables its Web Safe / Child Safe filter by default. This filter can block our map-tile servers and cause the browser error “ERR_SSL_PROTOCOL_ERROR.”

  1. Sign in to My Virgin Media → Broadband → Web Safe.

  2. Switch Child Safe and Virus Safe to Off, save, and restart your router.

  3. If you’d rather keep Web Safe on, simply change your device’s DNS settings to 8.8.8.8 (Google) or 1.1.1.1(Cloudflare).

  4. Reload the page—your map should now display