Map tiles update sometimes extremely slow

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• Julien Plotaroute   Monday 09 Mar 2026 15:29:51

  Thanks, Winfried!

  So far, feedback mainly seems to point towards map tiles, so this is what we'll focus on.

  I'm happy it's gotten better over the last few weeks, with the last changes the devs made. :)

  Julien

• Winfried Dobbe   Sunday 08 Mar 2026 19:54:11

  Hi Julien,

  The map tiles not (or very slow) loading is occurring less frequently last few weeks. This was when using the 'street map' base layer, haven't checked if the problems also occurs with the other map layers.

  Thanks for looking into this,
  Winfried

• Julien Plotaroute   Friday 06 Mar 2026 14:54:02

  Hi Winfried,

  Since we last spoke, we have had a new topic about slow response time on Plotaroute, which I have just updated after a team meeting.

  Feel free to read my post, and hopefully, you no longer face those issues.

  Kind regards,
  Julien

• Julien Plotaroute   Wednesday 11 Feb 2026 08:08:40

  Hi Winfried,

  I'm sad to hear that you're still having this issue.
  Looking forward to your screen recording and we'll look more into it then.

  All the best,
  Julien

• Winfried Dobbe   Monday 09 Feb 2026 22:31:30

  Hi Julien,
  
  Strange phenomenon... I was already wondering why nobody else was complaining on the forum...
  And yes, it still happens quite often. At other moments everything is working normally or at least acceptable.
  
  I am connected to the internet via a glasfibre 100 mbit/s connection so that cannot be the problem. And I have tried several different computers and browsers, all same effect.
  When the performance goes down again I will try to make a short screen recording and contact you via the help desk link below.
  
  Thanks for looking into this.
  
  Regards,
  Winfried

• Julien Plotaroute   Monday 09 Feb 2026 14:21:22

  Hi Winfried,

  I'm verry sorry for the late reply. I wasn't available last week.

  Does this still happen to you?
  I'm curious, because I have no other messages about this: no other forum posts and nothing on the help desk.
  Because of this a general issue seems unlikely, and I'm wondering if there is something else than the server load to investigate.
  Could you get in touch with me via the help desk and send me the screenshot you wanted to share.
  This way we can exchange messages directly and hopefully get to the bottom of this issue.

  Kind regards,
  Julien

• Winfried Dobbe   Saturday 31 Jan 2026 19:08:05

  

• Winfried Dobbe   Saturday 31 Jan 2026 19:05:56

  Some screenshots:
  

• Winfried Dobbe   Wednesday 28 Jan 2026 20:41:48

  Hi Julien,
  
  Tonight when I started plotting a route everything was smooth. About 20 minutes later the map tile updates were getting slow again. For the last 5 minutes I have basically not been able to get *any* tile updates so I have to stop for tonight.
  
  

  

  I hope this can be resolved because Plotaroute is my favourite route editor.

  Regards,
  Winfried

• Julien Plotaroute   Tuesday 27 Jan 2026 08:20:27

  Hi Winfried,

  The devs have looked into it and weren't able to replicate the issue.

  Because it seemed to be better the day after you wrote your post, they're thinking this might be linked to some updates which run from time to time on our servers.
  So this might be a momentary issue, more than a bug per se.

  If this happens again, please let me know, and I'll ask them to look into it again.

  Kind regards,
  Julien