Map Update: More Choice, More Detail for Your Routes

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• David Peart   Friday 27 Mar 2026 18:37:43

  All map layers visible apart from the cycle map - either when editing an existing route or plotting a new one
  (it's the layer that I use the most by far, so it's causing me a major issue)

• Kevin McLean   Friday 27 Mar 2026 19:41:35

  Hi, a big major issue.. The only map platform I use (and the bases for renewing my subscription). Lets hope a fix is applied soon!! 

• Mark Worthington   Friday 27 Mar 2026 23:41:38

  Ref. workaround .... I'm using Android mobile, what about you? Mobile? Desktop?

• Wilfried Werner   Saturday 28 Mar 2026 12:21:46

  PC at home, smartphone on tour.

• Kevin McLean   Saturday 28 Mar 2026 12:34:26

  My platform is Desktop. I've installed the mobile App (Android) this morning - Cycle maps are displayed on Android.

  If I:

  Save as from PC, call up on the mobile = blank screen  

  Save as from mobile, call up on the mobile = blank screen 

  Any new routes on Android, fine.

• Julien Plotaroute   Monday 30 Mar 2026 08:14:25

  Hi everyone,

  The team just made some changes to our servers to resolve the Cycle Map issue.

  The Cycle Map should now be available both on the website and the web app.

  If you're still experiencing this issue, make sure to clear your browser cache, and if needed, delete the web app and add it again.

  Please let us know if it works.

  Best regards,
  Julien

• Wilfried Werner   Monday 30 Mar 2026 14:31:10

  Hi Julian,

  I'm sorry, I cleared the cache, but same as before, no Cycle Map in the Chrome browser.

  I started plotaroute by Microsoft Edge, Cycle Map occurs. Nice but I need it with Chrome. seems to be Chrome-specific

  Hope you can fix it.

  Regards

  Wilfried

• Julien Plotaroute   Monday 30 Mar 2026 14:52:04

  Hi Wilfried,

  Thanks for sharing this.
  I'll report this to the devs right away.

  Cycle Map seems to work on Chrome for some, but not all users, so I'll ask if there is anything other than the cache that might explain this.

  Best regards,
  Julien

• Julien Plotaroute   Monday 30 Mar 2026 16:06:43

  Hi again Wilfried,

  Devs got back to me: could you access the Cycle Map and do a hard refresh (CTRL + F5) to see if this changes anything?

  If not, we'll probably need you to send us screengrabs of the F12 control centre to further look into this.

  If you're comfortable doing so, click your F12 key (or go to the Chrome Menu > More tools > Developer tools) and at the top, click on the two arrows next to "Elements Console Sources" and select "Network".

  

  This should show some errors you can click on and screengrab. This is my list, showing no issues on Chrome.

  

  Thanks,
  Julien

• Wilfried Werner   Monday 30 Mar 2026 17:56:20

  Hi Julien,

  Hip hip hooray!!! CTRL + F5 solved it! 

  Best regards from Hamburg, Germany, thanks, you made my day!!

  Wilfried