Server Busy IssueFORUMS HOME SEARCH FORUMS

Hi Underway Today,

We are aware that the situation has been worse today and we also encountered a lot of issues, even posting to this forum.
This issue is still related to the same illegal scraping mentionned earlier in this thread.

I just added a new layer of security, and I'm monitoring the effect on traffic.

We also are in touch with some of our service providers to find some help to mitigate the attacks.

Again, sorry for the inconvenience and please be patient as we're trying our best to solve this issue.

Best Regards,
Antoine

Antoine please can you help? I'm having similar problems to the others except mine are becoming worse not better. There are really long delays searching for and saving routes, sometimes it just hangs interminably, as well as a longer delay than normal whenever the "Checking if you are signed in" message. And loading this forum and navigating between levels/threads.  Oddly no delays downloading the unsavable routes or reuploading them. It's causing some version control problems as sometimes my latest changes are saved when the save process seemed to fail, sometimes they aren't. I do have a fixed IP address for home use so maybe that could help but I don't want to put it on the forum but I assume you'll be able to pick it up. Thanks 

Above the previously described measures, a script automaticaly blocking IPs making suspicious number of visits to plotaroute has been deployed.
It seems that it managed to mitigate the issues, feel free to contact us if any mistakes were made blocking your access.

I also resolved two problems today : one regarding the emails not sent by plotaroute, and the other mentionned by Mark Saunders regarding the link with Visorando.

Again, we apologize for the inconvenience, and we are making our best to handle the issues.

I am afraid that the web site is still not working for me. I have been attempting for 90 minutes to display a saved route without success.

Most of the time - and for 12 hours yesterday - I receive an error message saying either 'Server not found' or 'we can't connect to the server'. On the few occasions that I can connect I find that the maps for the route do not display. In addition, the link to Visorando from Plotaroute now gives a 'Server error 500 message'.

I would be grateful for an indication of when you anticipate these substantive web site issues will be fixed. Thank you.

All seems ok now, even hills are back 😕😂 Thanks for sorting it so promptly.

Sofar everything is snappy again. 
Thanks for your help!

It should be working now, sorry for the inconvenience.

Still can't see some maps, or edit. Fri. 11.00 UK. Need a printout for Sunday, else I'll have to draw on my OS Explorer map, and carry that 😕😂

Is this why the map won't load when I try to plot a route? It just remains grey.

Hi,

Antoine from Visorando here.

We faced a massive bot crawling activity on the website until it became unresponsive.

The bots are spread all around the world and the issues very difficult to mitigate.

We just modified our configuration to try a tool aiming to address this issue.

Some problems may occur in the meantime while the configuration is propagating accross servers, and some users may have to complete a challenge (Kind of Captchas and Are you a bot things) before accessing plotaroute.

Feel free to keep us updated about your experience using plotaroute, we're trying our best to fight against the issues.

Best regards,
Antoine

It is getting worse to the point where plotaroute is now basically unusable.

Hi Deborah and Winfried,

I wasn't aware of this, so I just did a couple of tests and also had a blank "server busy" page.

I've just alerted the devs about this.
They are aware and are already looking into it.

I'll write again as soon as I have an update on this matter.

Kind regards,
Julien

For me the Plotaroute website also reacts slow quite often lately.

Hi

Just wondering if anyone is having issues with server busy when trying to access website?  I have cleared cache and restarted several times to no avail.