Map Update: More Choice, More Detail for Your RoutesFORUMS HOME SEARCH FORUMS

Hi!

@Wilfried: brilliant, glad all works again =)

@Mark: If you haven't done so, could you please delete the web app, clear the cache of your mobile browser with which you add the web app to your home screen (most likely Google Chrome), and finally add the web app again.
This is what I had to do to get the Cycle Map working on the web app again.
Let me know if this works.

All the best,
Julien

Still waiting for mobile app to show OSM Cycle maps

Hi Julien,

Hip hip hooray!!! CTRL + F5 solved it! 

Best regards from Hamburg, Germany, thanks, you made my day!!

Wilfried

Hi again Wilfried,

Devs got back to me: could you access the Cycle Map and do a hard refresh (CTRL + F5) to see if this changes anything?

If not, we'll probably need you to send us screengrabs of the F12 control centre to further look into this.

If you're comfortable doing so, click your F12 key (or go to the Chrome Menu > More tools > Developer tools) and at the top, click on the two arrows next to "Elements Console Sources" and select "Network".

This should show some errors you can click on and screengrab. This is my list, showing no issues on Chrome.

Thanks,
Julien

Hi Wilfried,

Thanks for sharing this.
I'll report this to the devs right away.

Cycle Map seems to work on Chrome for some, but not all users, so I'll ask if there is anything other than the cache that might explain this.

Best regards,
Julien

Hi Julian,

I'm sorry, I cleared the cache, but same as before, no Cycle Map in the Chrome browser.

I started plotaroute by Microsoft Edge, Cycle Map occurs. Nice but I need it with Chrome. seems to be Chrome-specific

Hope you can fix it.

Regards

Wilfried

Hi everyone,

The team just made some changes to our servers to resolve the Cycle Map issue.

The Cycle Map should now be available both on the website and the web app.

If you're still experiencing this issue, make sure to clear your browser cache, and if needed, delete the web app and add it again.

Please let us know if it works.

Best regards,
Julien

My platform is Desktop. I've installed the mobile App (Android) this morning - Cycle maps are displayed on Android.

If I:

Save as from PC, call up on the mobile = blank screen  

Save as from mobile, call up on the mobile = blank screen 

Any new routes on Android, fine.

PC at home, smartphone on tour.

Ref. workaround .... I'm using Android mobile, what about you? Mobile? Desktop?

Hi, a big major issue.. The only map platform I use (and the bases for renewing my subscription). Lets hope a fix is applied soon!! 

All map layers visible apart from the cycle map - either when editing an existing route or plotting a new one
(it's the layer that I use the most by far, so it's causing me a major issue)

Hi, New routes, editing existing (and save new from existing) - all blank. 

Okay Mark, I tried your suggestion. Same result: No Cycle Map. Could it be an API Problem?

Are you plotting a new route? Or editing a saved one?

A workaround for the moment would be to start plotting using a working map, save it, close, then My Routes/edit the saved route.

There is still no Cycle Map on my screen. Neither on PC nor on Smartphone-App.

I'm finding that if I edit a saved map, I get OSM Cycle map tiles.

If I'm just in map view (normal plotting), I don't.

Using the mobile app

Hi, if you select cycle map, you get a blank screen. Other maps load fine. I renewed my subscription to plot cycle routes! 

Sorry but no! If I click "Cycle Map" a blank screen occurs. Other maps occur.

You can find it in the list of the different map types.