Cannot edit routesFORUMS HOME SEARCH FORUMS

I was busy editing routes yesterday without problem. Today, I cannot edit routes. When I bring up the edit page, none of the buttons work, and there is no way to change the base map. When I move the pointer, it does update lat/lon in the upper right, I can slip and zoom the map with the mouse but not selecting the buttons; no buttons work. I tried two different browsers, Firefox and Chromium.

Was a change made in the last 12 or so hours? Please revert it.

Same problem.  I have tried a different computer and different browser.    Cannot edit maps.  Cannot plot a new route.  Something went broken.

Same problem here - what is happening?

Same problem here on Windows 11 in latest Firefox 151.0.1. Can't edit maps; 'hills' toggle "redded out" and not showing ascent; 'clear' and 'leave trace' buttons not functional.

I just searched by place-name for "Craster" (Northumberland coast) in order to plot a new route, but a pre-mapped 10.5-miler appears and I'm unable to interact with it.

If this takes quite a while to resolve, may I please ask that paying subscribers' renewal dates are concomitantly delayed? Many thanks.

Mark

Hi all, first post here.

Same problems here, unable to upload routes or create/edit new ones. All was OK at about 11am this morning as I had to recreate a route I had just ridden because my Garmin malfunctioned.

Tried various web browsers (Chrome, Brave, Opera, Bing) on Windows 11 all with the same problem. Also tried restarting, still nothing.

At first sight, problem now seems to be solved ... at least for me.

Can confirm, it is now working again, thank you for reporting, and thank you to whoever fixed it.

Hi everyone,

Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route editing.

While investigating several ongoing issues and deploying fixes, some changes unexpectedly caused further problems across the website. As a result, parts of Plotaroute were unavailable or not functioning correctly for several hours.

Our team worked throughout the day to restore the affected features and resolve the issues as quickly as possible. We also took the opportunity to fix some longstanding problems, including:

• Cycle Map: when fully zoomed in, the map no longer turns white.
• OS + TOPO: labels and descriptions are now consistent between the website and web app.
• OS + TOPO: printing is now working again, as it already was for the OS Map. The same limitation still applies and is shown when selecting this map for printing:
  “This map may only be used for personal non-commercial purposes. To be clear, the use of prints for planning permission applications is not permitted.”
• Visorando link: routes synced with Visorando are now correctly synchronised with the English website.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding.

The Visorando Team

Thank you very much Plotaroute/Visorando team/devs for your swift efforts at fixing this issue, especially on a bank holiday and in scorching temperatures when I'm 100% certain you'd rather have done something more pleasant! Cheers, Mark

Hi Mark,

Thanks for your kind words. :)
I'll share them with the team right away.

All the best,
Julien

Hello Plotaroute/Visorando,

Thank you for your efforts. However, the Trails Map, Cycle Map and Transport Map are still not displaying for me on Plotaroute. If you would kindly reactivate these Map Types it would be appreciated. Thank you.

Sincerely, Mark Saunders.

Hi Mark,

This might be a cache or ISP issue, because those maps work fine for me, and I also checked your account to make sure.

I just sent you a message via our help desk to investigate this further. Please let me know if you didn't receive the message.

Kind regards,
Julien

Hi Julien,

Thank you for your reply. I am afraid I did not receive the message that you sent via your help desk. Would you kindly resend please.

For information, all the maps in Visorando display properly. The problem is just the Trails Map, Cycle Map and Transport Map in Plotaroute. I have tried different browsers but with the same results. I have also tried a hard refresh (Cmd + Shift + R on MacOS) of the pages but with no success.

Thank you for your further assistance!

Best wishes, Mark.

Hi Mark,

I'm sorry to hear that the support messages aren't reaching you. Let's try to resolve this here instead.

So this isn't a browser issue and doesn't seem to be a cache issue either.

Have you tried on another device?

If you can test this, do you get the same result when you're using a Wi-Fi connection or a cellular one?

Some while back, we had an issue with ISP blacklisting some of our tile servers. This mainly happened with Virgin Media and Sky Broadband.
You can find the workarounds we and the community shared in this topic.

Looking forward to your answer.

Julien

Hi Mark,

Thanks for your kind words and I'm glad you can access all the maps again.
The devs will keep looking into a permanent fix for this ISP issue.

All the best,
Julien