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| TOPIC | POSTS | VIEWS | POST | |
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| OS mapping has disappeared | 41 | 358 | We are aware of the following difference: at a specific zoom level, the map shown is different between most of the South and the North of the UK.This is linked with our projection model, and we're no Sunday 12 Apr 2026 14:47:51 |
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| OS mapping has disappeared | 41 | 358 | I'm still getting the same thing. Sunday 12 Apr 2026 14:31:34 |
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| Map Update: More Choice, More Detail for Your Routes | 43 | 567 | AutoPlot to a Trail no longer seems to work for me with this update. Attached is a video of the issue. I've tried clearing the cache, and even using incognito mode. Any ideas how to resolve this? Her Saturday 11 Apr 2026 14:48:35 |
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| OS mapping has disappeared | 41 | 358 | Hi Julien,Apologies for being a bit late to send you this - I think you're already up to speed on the problem. Many thanks for your quick responses to these snags. It appears all the OS map scales Friday 10 Apr 2026 19:26:14 |
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| how to send image to forum | 12 | 95 | Strange. That's a 1010 x 268 pixel image grabbed from the screen, posted OK. I could try that tomorrrow and it may well not work. That's been my experience. Friday 10 Apr 2026 16:40:33 |
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| how to send image to forum | 12 | 95 | Friday 10 Apr 2026 16:39:21 |
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| how to send image to forum | 12 | 95 | Hi Mark,I agree that posting screenshots is really helpful. It would also make my support work easier, instead of asking to send the pictures via the help desk.I'll bring this topic up again in the f Friday 10 Apr 2026 13:26:29 |
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| Finish Marker | 6 | 59 | Perfect, happy this option worked out for you. :) Friday 10 Apr 2026 13:23:40 |
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| Map tiles update sometimes extremely slow | 34 | 338 | Thanks, Winfried. :)The devs are still looking to improve the speed of some base maps, especially the default Street Map.Julien Friday 10 Apr 2026 13:22:54 |
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| Cannot search for a place | 6 | 50 | Hi Ian,I suppose you wanted to share a picture, but it didn't work.I'm sending you a message via the support ticket you opened.Julien Friday 10 Apr 2026 13:16:01 |
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| Map tiles update sometimes extremely slow | 34 | 338 | During the last 10 days or so the responsiveness of the Plotaroute web site and map tiles have been a lot better.Thanks for the server improvements! Friday 10 Apr 2026 12:43:06 |
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| Cannot search for a place | 6 | 50 | Friday 10 Apr 2026 12:29:57 |
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| how to send image to forum | 12 | 95 | Julien,Thanks for the update.In a Forum such as this, it is incredibly helpful to allow screenshots. It's a shame that such a simple process is not really available here.Regards,Mark Friday 10 Apr 2026 12:18:58 |
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| Cannot search for a place | 6 | 50 | This is the page I'm having trouble with when you tap the small magnifying glass on the left hand side it's greyed out and doesn't let me search for a location, when I tap the large magnifying glass Friday 10 Apr 2026 12:12:24 |
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| Finish Marker | 6 | 59 | Hi Julien, I got it (Waypoints = None), thanks!! Friday 10 Apr 2026 12:00:24 |
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| Finish Marker | 6 | 59 | Hi Wilfried,Thanks for the additional information.I'm not sure any setting will change that if you download the route as GPS gt; GPX gt; Track gt; Directions.If you choose Waypoints = None or POI's, Friday 10 Apr 2026 11:36:02 |
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| Finish Marker | 6 | 59 | Hi Julien,thanks for your answer, but no, its not the A or B, its the waypoint in the gpx-file: lt;wpt lat="53.75674" lon="10.593798"gt;lt;timegt;2026-04-10T04:54:16Zlt;/timegt;lt;namegt;FINISHlt;/na Friday 10 Apr 2026 11:10:14 |
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| Different distances for same .gpx route | 11 | 111 | Hi Laurent,Thanks for providing such a detailed bug report.To confirm your finding, I tested importing the GPX to Visorando, and the result is yet another: 151,79km vs 150.699 on Plotaroute and 152.8 Friday 10 Apr 2026 07:06:07 |
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| Cannot search for a place | 6 | 50 | Hi Ian,I'm not sure I understand the "the page comes up" part of your message.On which screen are you trying to search for a location?The "Locate Map" search bar at the top left corner of the route p Friday 10 Apr 2026 06:58:11 |
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| Cannot search for a place | 6 | 50 | Hi I've renewed my subscription and now when I try and search for a place the page comes up but won't let me type it in the box, so effectively l cannot plot a route in a country that I'm visiting un Friday 10 Apr 2026 06:38:17 |
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| Different distances for same .gpx route | 11 | 111 | Hi JulienThank you for your answer ; further to your request, I sent a .gpx file to your helpdesk - not the file I mentioned in my question but a lighter one, with which I get the same discrepancy : Thursday 09 Apr 2026 22:28:01 |
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| Checking to see if you´re signed in | 5 | 41 | Hi again,So I left my edit screen open for about three hours and just made an edit, waited an hour again and saved the route without any issue or message asking me to check if I'm still signed in.At Thursday 09 Apr 2026 13:20:48 |
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| Finish Marker | 6 | 59 | Hi Wilfried,Do you mean the "B" at the finish point?If so, I'm not aware of an option to hide this. Even disabling all the display options of a route does not hide the A and B of a route.Regards,Juli Thursday 09 Apr 2026 08:23:48 |
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| Checking to see if you´re signed in | 5 | 41 | Thanks, I'll do this right away and update the topic later today. Thursday 09 Apr 2026 08:17:00 |
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| Tools menu not working properly in Firefox | 12 | 131 | Hi Maryka,Thanks, I'm sure this is going to be very useful for the devs (not so much for me haha).I've shared it with the devs and will keep you updated as soon as they get back to me.Julien Thursday 09 Apr 2026 08:15:44 |
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