Map tiles update sometimes extremely slowFORUMS HOME SEARCH FORUMS

Hi all

Current observations using Firefox v149.0 on a Windows 11 (build 25H2) laptop, with Adblock and Ghostery enabled:

   (a) very fast-to-instantaneous: Street, Terrain, Trails, Transport, World Topo, Topo/OS;
   (b) fast (visibile to naked eye) build up of tiles: Satellite, Hybrid, Accuterra (US);
   (c) dead (blank page, tiles not uploading): Cycle (dead also in Google Chrome).

The above speeds apply to both initial page loads and subsequent page-refreshments following a +/- zoom.

Cheers

Mark

No improvement.  I would go so far as say that "Street map" is unusable.  As I am presently trying to plan a major tour of 1000k this is becoming a deal breaker. 

Hi everyone,

Just letting you know that Arnaud is currently looking into this.

He has just made an update to try to further enhance the speed of the tiles.

He's investigating why some maps are blank for some users and fine for others (no issues with Cycle and Transport for me right now).

As reported by Mark here, there also seems to be a difference between the website and the web app.

We'll update this topic as soon as there is any news.

Best regards,
Julien

This morning, OSM Cycle and Transport are blank. OS map is back.

Response from other maps is quick

As reported elsewhere, OSM Cycle map doesn't show any tiles ar all, just blank

Trails and Transport maps load fine, others remain very slow.

Hello, we are aware of this problem and add a partial solution this morning. Satellite maps, Cycling maps, Trails map and TOPO Maps (including OS maps) should be really faster now. Can you confirm this?

Arnaud

For me it is even worse, map does not load and I'm stuck with an empty screen. Other functions work but I cannot create anything.

I have this problem as well.  Deathly slow loading of map - exploring possible route changes is barely possible.

Cache cleared etc.

Other map otions load much quicker than Streetmap.

What is going on.

Mon 23rd March. Also seeing very slow opening of some saved routes OSM tiles. Happens also in some of the small preview windows before opening to full screen.
Have been opening, viewing and updating a number of routes this morning, some have been fine, others incredibly slow, it made me check that my internet was still connected.

PC restarted this morning, Using Firefox 148.0.2, cache cleared, Win 11 Pro, 64 GB Ram, Fibre Broadband - checked at 157Mbps

I'm seeing the same thing - slow updating of Street Map tiles. Less of a problem with other map types.

I was using PR heavily for the last few days, planning some rides in Yorkshire. No problems with speed :)

I noticed that when the updating of the map tiles becomes (very) slow it often helps to save the route-in-progress and then click on the reload page of your web browser. 

Often the map tiles update as normal again after that (at least for quite a while).

Thanks, Winfried!

So far, feedback mainly seems to point towards map tiles, so this is what we'll focus on.

I'm happy it's gotten better over the last few weeks, with the last changes the devs made. :)

Julien

Hi Julien,

The map tiles not (or very slow) loading is occurring less frequently last few weeks. This was when using the 'street map' base layer, haven't checked if the problems also occurs with the other map layers.

Thanks for looking into this,
Winfried

Hi Winfried,

Since we last spoke, we have had a new topic about slow response time on Plotaroute, which I have just updated after a team meeting.

Feel free to read my post, and hopefully, you no longer face those issues.

Kind regards,
Julien

Hi Winfried,

I'm sad to hear that you're still having this issue.
Looking forward to your screen recording and we'll look more into it then.

All the best,
Julien

Hi Julien,

Strange phenomenon... I was already wondering why nobody else was complaining on the forum...
And yes, it still happens quite often. At other moments everything is working normally or at least acceptable.

I am connected to the internet via a glasfibre 100 mbit/s connection so that cannot be the problem. And I have tried several different computers and browsers, all same effect.
When the performance goes down again I will try to make a short screen recording and contact you via the help desk link below.

Thanks for looking into this.

Regards,
Winfried

Hi Winfried,

I'm verry sorry for the late reply. I wasn't available last week.

Does this still happen to you?
I'm curious, because I have no other messages about this: no other forum posts and nothing on the help desk.
Because of this a general issue seems unlikely, and I'm wondering if there is something else than the server load to investigate.
Could you get in touch with me via the help desk and send me the screenshot you wanted to share.
This way we can exchange messages directly and hopefully get to the bottom of this issue.

Kind regards,
Julien