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Hi,

Sorry for the late reply.

@NC & Mark: thanks for confirming that the rogue tile has vanished.

@Stuart: devs are still looking into it. I hope this feature will be available again soon.

Kind regards,
Julien

Hi Julian.

Has there been any update on being able to print the OS / Topo maps?

The ability to choose this option from the dropdown print options was lost with the move the Topo maps. 

Thanks,

Stuart

Been on holiday, so late here ....

"Rougue" tile seems to have gone ... but the mapping still shows differences at different zoom levels .... 

I'd love to share a screen shot  ..... 

Hi Julien,

I can no longer see the rogue tile, so maybe it's fixed itself.  (Cache cleared somewhere en route?)

Perhaps Mark W can confirm if it's disappeared...

NC

Hi NC,

I understand the question, and have already asked the devs if we could "simply" go back to the previous OS Map or even have one OS Map and one TOPO Map.

I don't understand the technical side of it, but going back or adding another map comes with its own challenges, so for now the devs want to improve the new TOPO Map, work on the cache issues and also the still ongoing slow tile loading, especially on Street Map.

As soon as devs get back to me with the relevant information for the rogue tile investigation, I'll send you an email.

Julien

Hi Julien,

Better to leave it 'as is' rather than eliminate the duff zoom levels.   And let's hope the 'rogue tile' issue fixes itself with time.

But all worked well before changes resulted in these snags, so I'm tempted to ask the question 'can't we revert'.  I guess that's not possible, otherwise you would have done it!

Regards, NC

That's a poor, backward step for PR

Hi NC,

Thanks for offering to help.
I'll check with the devs what they need, and I'll send you an email about it with visuals.

From what I understood, fixing the projection model issue would take too many resources.
Because this issue arises only every second zoom level, the workaround would be to avoid the zoom levels where the divide is visible.
Please zoom in or out when you see the divide, and you should see the OS Map correctly.

I know it's not a perfect solution, but for now, it's all I can offer, I'm afraid.

Julien

Hi Julien,

Happy to help - though as you say, perhaps the 'rogue tile' issue will resolve itself.

Is there any chance of the OS map north/south discontinuity at specific zoom levels being cured?   (For me, using OS as background when plotting is a great advantage of PlotaRoute.  But I live not far off the discontinuity line so am frequently finding it a PITA).

Regards, NC

Hi NC and Mark,

I talked about the "rogue tile" issue with the devs this morning, and because we cannot reproduce the issue, they believe it is a cache issue, somewhere between your browsers/devices and our servers.

This does not appear to be something that can be fixed easily.
Cache on our servers has been cleared several times over, so nothing else on our side can be cleared.
The same goes for you, because you have already cleared your local cache and tried different browsers.

Most cache updates after a while, so we're hoping this issue will resolve on its own.

In the meantime, to investigate this further, we would require data from the browser's developer console.
If you're willing to try to investigate this with us, let me know, and I'll get in touch with you via the help desk/email.

All the best,
Julien

Thanks, NC.

I've updated the bug report to say that it happens for several users, with different browsers, etc.

I'll get back to you as soon as possible.

Julien

Hi Julien,

Re 'rogue' tile issue (on desktop PC with Brave browser), I've now tried Firefox - exactly the same problem.

I'm not able to try another device, though it seems Mark W has experienced the same.  If so, problem is not at users end?

NC

Hi,

@NC & Mark: I'm unable to reproduce the rogue OSM tile issue.
I'll have to report this to the devs.

Is it the same on every browser?
If so, is this the same on another device?
Does using WIFI/Mobile data change anything?

I'm trying to understand why clearing the browser's cache didn't change anything. ISPs can have a cache of their own, so I'm wondering if this might be a possible explanation.

@Mark: I'm very sorry about this image posting situation. I will bring this up with the devs again and hope for a solution other than uploading the picture to another website and posting the link here.
I'm very grateful for the support you provide on the forum and would hate to see you engage less because of this technical issue.

I'll get back to you as soon as I receive any news

Thanks,
Julien

Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened...   Problem not solved - the 'rogue' tile still appears in the same place. (Immediately NE of Telford).

I see that, too. was going to show you here .... 

Plotaroute has to start taking its customers seriously. With these sort of apps, Forums are the main way of sorting out peoples' issues or reporting bugs and gremlins. It's like having hands tied and a blindfold on.

Julien,

I give up supporting this forum until we can simply copy/paste screenshots.

It is incredibly painful and time-consuming .... I tried 10 different options to get around "MAXIMUM POST SIZE EXCEEDED"

Hi Julien,

Re the first issue  - agreed.  

Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened...   Problem not solved - the 'rogue' tile still appears in the same place. (Immediately NE of Telford).

(Can send screen grab image/s if required).

Regards, NC

Hi,

@NC: I have looked at both screenshots, and those seem to be two different issues.

On the first one, there is indeed a difference in OS map style when zooming. This is what I meant by "the map shown is different between most of the South and the North of the UK."
The perfect example is the area North of Birmingham.
Start by zooming fully out, until the map displays OSM instead of OS.
When you start zooming in, the OS layer will appear.
Zoom in again, OS is still the same everywhere.
Zoom in further, and you'll see a line dividing the UK from Conwy to Lincoln. North is a more zoomed-in OS map, South is a less zoomed-in one, apart from the tile North of Birmingham.
When you zoom in once, it all seems smooth again.
Zoom in again, and you get the difference once more, but now instead of a single tile north of Birmingham, there are several (it looks like a ladder to the north-east and to the north-west of Birmingham).
Zoom in once more, it's all smooth again.
Zoom in again, and the difference is back.

Locations along the line from Birmingham to Conwy and from Birmingham to Lincoln will experience this mixing of zoom levels.
From what I see, only the last three zoom levels seem to show a smooth map, even along those lines.

I understand that this isn't optimal and will bring this up with the devs again.

Now, the second issue, where an OSM tile appears on the OS + TOPO map, looks more like a cache issue.
I wasn't able to find a single location where this is the case for me.
Could you please try finding such a location again, clear your browser's cache, go back to that same location and tell me if it's still there?
Another way of testing this would be to access the dev console (F12 on Chrome) and check the "Disable cache" box.

@Mark: The fact that you see OSM on the OS+TOPO map, combined with the Cycle Map issue you're still experiencing, seems to point towards the cache as well. Could you please delete the web app again, clear the cache of the browser you're adding the web app to your home screen with (make sure to delete all the cache and not only going back an hour or so), add the web app with that same browser again and try accessing the Cycle Map and locating those OSM tiles?
Also, is the browser you're doing this with the default browser on your phone?

Looking forward to your answers.
All the best,
Julien

We are aware of the following difference: at a specific zoom level, the map shown is different between most of the South and the North of the UK.
This is linked with our projection model, and we're not sure this can be changed.
We hope it's not too much of an issue at this zoomed-out level.

Seems on my mobile that a latge sqaure based around my home location always shows the OSM Outdoors maps when zoomed out. It's intermitent around the UK.

This really is a poor show. Where did it all go wrong?

I'm still getting the same thing.