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Hi Julien,

Apologies for being a bit late to send you this - I think you're already up to speed on the problem.  

Many thanks for your quick responses to these snags.  It appears all the OS map scales are now restored, though we're not quite back to 'normal':   I now notice that at some zoom levels (on OS only, it seems) there is mixing of different map types - eg OS and TRAILS. 

I've just sent two screen shot examples of the OS zooming problems via the help desk - hopefully self-explanatory.   (Two messages, "OS maps 01" and "OS maps 02", as I can't seem to attach two files in one message...)

Regards, NC

Hi again,

This morning the devs changed the available scales on the OS + TOPO map layer.
It is now possible to zoom out way more than before.

However, to take full advantage of this, it requires emptying the browser's cache.

We are aware of the following difference: at a specific zoom level, the map shown is different between most of the South and the North of the UK.
This is linked with our projection model, and we're not sure this can be changed.
We hope it's not too much of an issue at this zoomed-out level.

All the best,
Julien

Hi,

@Richard:

Thanks for bringing this up.

I have just reported this to the devs and will update this topic as soon as I receive any news.

@N C:

I think the devs are already aware of this, but just to make sure, and if you haven't already done so (I'm a bit behind on support with the Easter Weekend), could you send me the screen grab via the help desk?

Thanks,
Julien

I can no longer PRINT the OS or even the new OP+TOPO, can view but does not come up in the print option list 

Hi Julien,

One more thing (!) re zoom levels on OS maps:   When zoomed in, there's now visible mis-match in between tiles in some areas at particular magnifications (zoom levels).  That's to say they 'join-up' OK, but the rendering is different - as though different OS map styles have been used, although at the same scale.  (I have a screen grab as an example, but can't seem to attach it here).

Regards, NC

Thanks for the update, Julien!

Hi Mark,

The recent issues, especially with the slow tiles and with the ISP security features, blacklisting some tile servers, have led the devs to try something new: using Visorando's map servers for all the maps which exist on Plotaroute and on Visorando.

That's why OS + Topo Map, for example, now says "Tiles © Visorando" at the bottom right corner.

So the reason why there are now different zoom levels on Plotaroute is that they also exist on Visorando (as well as the different topo maps).

The devs are already looking into a fix to get the zoom level back to what it was on Plotraoute before.

I'll share any news here.

Julien

Any reason why suddently the mixing of top map types at different zoom levels?

Thanks, NC.

I'll make sure to share this feedback as well.

As soon as there is any news on this, I'll update this topic.

Julien

Hi Julien,

I'm in agrement with Mark W on this re the smaller OS scales.  Nothing quite gives an appreciation of UK road type and terrain as well as OS, and I find the smaller OS scale maps (ie 1:250k) very useful for an overview of longer routes.  Please restore!

Regards, NC

Hi Mark,

Thanks for your feedback! This helps me better understand what zooming out further on OS can be useful for.

I'll share this with the team to see if the OS map can be changed again.

All the best,
Julien

Hi Julien

In the mobile app (currently) and on the desktop, the "OS" mapping shows UK OS mapping, 1:25k and 1:50k. When zooming out further, it changes to OSM Outdoors.

This is not good.

The mapping should be consistent. Plus, the 1:250k and 1:000k are very useful (the former shows major roads more clearly, for instance, the latter National Parks etc).

Mark

Hi again,

After talking this over with the devs, they changed the label again.

The label now says "OS + TOPO" in the pull-down menu and the selected base map box.

This might require clearing the cache to show.

This does not seem to be the case on the web app yet, but it will be soon.

Thanks for your feedback on this!

Julien

Hi everyone,

@Mark (Harp Monk): thanks for your detailed feedback! :) I have shared this with the team to see if they want to change the label again.

@N C, @Mark McVeigh: The devs asked me if you used to zoom out of the map for a specific reason?

Plotting, viewing the whole route in OS on a more zoomed-out manner, etc.
You already said that you liked to have an overview in 1:250k, but I want to make sure if there are other uses this change affects.

Thanks,
Julien

Hi Plotaroute.

I too thought that OS Maps had disappeared for Premium members until seeing Arnaud's post below. I'm relieved it's still here, because what makes Plotaroute my go-to hike-planning option is that the inbuilt OS Maps allow one to check PROW, which is hugely important near farmland on which, increasingly, footpaths are being tweaked and even blocked. 

Though it's now nice to see topography on the back of the OS Maps, the change could perhaps be clarified by:

     (a) relabelling the pull-down menu item as Topo/OS or Topo+OS, as the present Topo seems a bit loose; 
     (b) reflecting any such changes in (a) consistently in the sub-labels on the pop-up Map Type page;
     (c) ensuring that the name chosen from the pull-down menu matches what appears in the "selected" window at its head;
          eg when Topo is selected from the menu, Multi Topo appears at its head.

As things stand, the last place one would look for an OS map is under a "Topo" title ... as evidenced by my initially having thought that the OS option had been pulled ;-)

Mark 

Hi,

Thanks for the feedback and for letting us know that the change has had a negative impact on how you use the OS map.

I'll share this information with Arnaud and the team.

I'll update this post as soon as they have looked into this.

Kind regards,
Julien

I too would like to see the OS map when zoomed out. I'm not seeing the latest format as an improvement personally.

It looks like only the OS 1:50k layer is available now.  Is this intentional?   (I'd still like to see 1:250k when zooming out for an overview). 

Thanks Arnaud.

Hi Garry,

You can now use 'Topo Maps' that include OS Maps as well as other topographic maps.

We'll make an announcement about this improvement.

Regards