Help text not disappearingFORUMS HOME SEARCH FORUMS

Actually it would be pretty dysfunctional if working on long routes. When you refresh the browser (keeping url of editing route) the screen automatically rolls out to view full length of route requiring tedious (on desktop) recentring and zoom of area you are looking at. But mine are rarely >25km so it's negligible.

Thanks Julien. This is a mildly annoying bug but doesn't actually break the functionality. But I am reassured that the mangement are interested in the ongoing future of PR and so very happy that the developers are prioritising an infrastructure update. Glad you are doing better.

Hi Tim,

I'm sorry to say this bug hasn't been fixed yet.
The devs are still working on the infrastructure change announced here.

Once this is done, I hope it will allow for a quicker resolution of bugs and issues like this one.
I'll make sure to update this topic.

Kind regards,
Julien

Same problem here using chrome: when adding directions to the route the white on black hints stay on the screen until the map is saved or cleared

Hi Jacobus and Underway Today,

I'm very sorry for the late reply. I was on sick leave for the past few weeks and am now catching up on the forum, while the team focused on the help desk in my absence.

I've rescheduled the regular "Bugs" meeting I have with the development team and will make sure to bring this bug to their attention again.

All the best,
Julien

Same Problem with Edge. The white on black text "click here to .. " does not disappear and stays in the middle of the screen, blocking other information.

Just to say I'm also having this problem with the web interface using Chrome browser on a Chromebook. It doesn't happen for every annotation I add or edit but after the first message lingers others quickly pile up. It happens enough that I have to save and reload a route maybe every 30 minutes. I never use directions but have noticed that twice the setting seems to have changed so they begin to appear, which I've again resolved by saving the route, closing and reloading from My Routes, or by saving and then hitting browser refresh button.

I'm appreciative that you are looking into already but thought more data may be of help

Hi Mark,

I'm sorry to hear this.
I haven't heard back from the devs yet. This might take another couple of weeks.

I'll let you know as soon as possible.
Kind regards,
Julien

Still happening!

Ok, thanks Julien!

Hi Mark,

Thanks for bringing this up.

I had the same issue recently, and shortly after, someone got in touch with me via the help desk, so I have already reported the bug.
This seems to only happen on Chrome or Chromium-based browsers, such as Brave.

I'll update you as soon as I receive any news.

Julien

I'm plotting a route using the online method, adding a direction, then adding a symbol. The help text that appears (white on black) does not disappear and stays fixed on the map. You can move the map around and the text will stay in position on the screen. The only way to clear it is to restart.