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Shrunk Menus 11 97 Interesting when I type my post the text is tiny and sometimes hidden but when I post it reverts to the normal size
Friday 29 May 2026 18:14:43
Shrunk Menus 11 97 When you say that you have answered the support ticket does that mean I will receive an email n which case none has been received. Otherwise please can you direct me to your answer (Incidentally i h
Friday 29 May 2026 18:12:33
Shrunk Menus 11 97 Hi Broderick,Thanks for reaching out via the help desk and providing a screenshot.I just answered the support ticket. Some users have reported not receiving my message, so please let me know if this
Friday 29 May 2026 08:29:10
Cannot edit routes 16 197 Hi Mark,I'm sorry to hear that the support messages aren't reaching you. Let's try to resolve this here instead.So this isn't a browser issue and doesn't seem to be a cache issue either.Have you trie
Friday 29 May 2026 08:15:28
Last modified date. 2 76 Hi Daniel,This feature does not exist, and I don't think this request has ever been posted.I'll add it to the Requested Features list I'm updating the devs about.If this ever gets worked on, I'll mak
Friday 29 May 2026 07:45:08
Cannot edit routes 16 197 Hi Julien,Thank you for your reply. I am afraid I did not receive the message that you sent via your help desk. Would you kindly resend please.For information, all the maps in Visorando display prope
Thursday 28 May 2026 18:38:02
Last modified date. 2 76 It would be nice if routes had a last modified date and or history tab. A number of routes are used for races that get modified over time (the only date that is shown is the original date) it would b
Wednesday 27 May 2026 21:46:13
Cannot edit routes 16 197 Hi Mark,This might be a cache or ISP issue, because those maps work fine for me, and I also checked your account to make sure.I just sent you a message via our help desk to investigate this further.
Wednesday 27 May 2026 06:38:12
Cannot edit routes 16 197 Hello Plotaroute/Visorando,Thank you for your efforts. However, the Trails Map, Cycle Map and Transport Map are still not displaying for me on Plotaroute. If you would kindly reactivate these Map Typ
Tuesday 26 May 2026 15:32:00
Cannot edit routes 16 197 Hi Mark,Thanks for your kind words. :)I'll share them with the team right away.All the best,Julien
Tuesday 26 May 2026 12:48:27
Cannot edit routes 16 197 Thank you very much Plotaroute/Visorando team/devs for your swift efforts at fixing this issue, especially on a bank holiday and in scorching temperatures when I'm 100% certain you'd rather have done
Tuesday 26 May 2026 12:06:50
Too many steps in log in process 4 63 Hi Bridget,Thanks for the feedback and the breakdown. I'll share it with the team right away!Looking at your step 2, I'm wondering if you have bookmarked this URL: https://www.plotaroute.com/routepla
Tuesday 26 May 2026 11:26:50
Shrunk Menus 11 97 Hi Broderick,Has this changed since yesterday?This looks a lot like this bug report, but it's on Firefox, not Safari. Maybe there might be a common source for this.Could you please get in touch with
Tuesday 26 May 2026 10:33:42
Map Update: More Choice, More Detail for Your Routes 44 879 Hi everyone,Just updating this topic to let you know about a fix for a bug Mark reported a while back:When fully zoomed in on the Cycle Map, the screen is no longer white.Kind regards,Julien
Tuesday 26 May 2026 10:26:11
OS mapping has disappeared 42 485 Hi everyone,Just updating this topic to let you know about two fixes regarding OS + TOPO map:Printing is now working again. The same limitation still applies and is shown when selecting this map for
Tuesday 26 May 2026 10:21:24
Cannot edit routes 16 197 Hi everyone,Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route ed
Tuesday 26 May 2026 10:15:59
Unable to interact with map/any tools 15 244 Hi everyone,Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route ed
Tuesday 26 May 2026 10:15:42
Service Disruption on 25 May 1 163 Hi everyone,Yesterday, 25 May, between approximately 1 pm and 7 pm, many of you contacted us via the help desk and forum regarding several issues affecting route plotting and, in particular, route ed
Tuesday 26 May 2026 10:14:54
Shrunk Menus 11 97 Menus have shrunk becoming unreadable and plotting and Editing tools are blank. It is as if the Menu boxes are using a different resolution to the text inside them. Also plotted line is thinner. Is i
Tuesday 26 May 2026 10:04:02
Too many steps in log in process 4 63 Windows 11, Firefox in Private browsing mode.Plotaroute login process for Premium:1. Open Plotaroute webpage.2. "Where would you like to plot a route?" popup - no option to log in. Please add one.3.
Tuesday 26 May 2026 06:33:45
Unable to interact with map/any tools 15 244 Now OK, but logging in takes even more time, and I have to reload to get rid of the Advertisement tab (Premium member).
Tuesday 26 May 2026 05:53:32
Cannot edit routes 16 197 Can confirm, it is now working again, thank you for reporting, and thank you to whoever fixed it.
Monday 25 May 2026 21:32:00
Cannot edit routes 16 197 At first sight, problem now seems to be solved ... at least for me.
Monday 25 May 2026 20:54:52
Unable to interact with map/any tools 15 244 At first sight, problem now seems to be solved ... at least for me.
Monday 25 May 2026 20:54:39
Unable to interact with map/any tools 15 244 Hi. Where do we get information such as a "screwed up update" - is there a devs news forum that I missed?
Monday 25 May 2026 18:39:15
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