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Blank squares on maps 10 66 Hi Paul,Does this happen regardless of the base map you're using? If this happens only or more frequently on one, which one is it?When you say that they appear, do you mean that you move the map and
Monday 20 Apr 2026 06:19:07
Tools menu not working properly in Firefox 12 131 In the last week I have exactly the same problem as described by Maryka Sennema using Firefox on Windows. Works fine using other browsers such as Opera.
Sunday 19 Apr 2026 10:24:15
Blank squares on maps 10 66 Hi Julien.After opening Plotaroute on my PC. I go to plotting a route and, after about 1 or 2 minuites grey squares appear, they can be as little as 2in square and sometimes bigger. They can be as ma
Friday 17 Apr 2026 15:49:03
Blank squares on maps 10 66 Hi Paul,Could you share more details so I can try to replicate this issue?What base map are you using?What are you doing during those 5 minutes? Are you plotting a route without blank squares and the
Thursday 16 Apr 2026 09:29:29
Map Update: More Choice, More Detail for Your Routes 43 567 Hi Mark,Thank you for the additional information.I don't know where this could be coming from, so I'll share this with the devs and let them investigate further.All the best,Julien
Thursday 16 Apr 2026 09:25:39
Blank squares on maps 10 66 Why do i get blank squares on my maps, these appear about 5 minuits after loading Plotaroute on my PC.
Thursday 16 Apr 2026 08:20:49
Map Update: More Choice, More Detail for Your Routes 43 567 Hi Julien,Does using WIFI/Mobile data change anything when you use the web app?No, makes no difference. When I was out on teh road in Yorkshire, same inssue with different wi-fi and with data only.Ad
Wednesday 15 Apr 2026 22:37:01
OS mapping has disappeared 41 358 Thanks, NC.I've updated the bug report to say that it happens for several users, with different browsers, etc.I'll get back to you as soon as possible.Julien
Tuesday 14 Apr 2026 12:42:21
Map Update: More Choice, More Detail for Your Routes 43 567 Additional question: Is Chrome the default browser on your phone?
Tuesday 14 Apr 2026 12:28:51
OS mapping has disappeared 41 358 Hi Julien,Re 'rogue' tile issue (on desktop PC with Brave browser), I've now tried Firefox - exactly the same problem.I'm not able to try another device, though it seems Mark W has experienced the sa
Tuesday 14 Apr 2026 10:22:32
Map Update: More Choice, More Detail for Your Routes 43 567 Hi Mark,Same answer as on the OS mapping topic: I'll have to report this to the devs, because I'm unable to reproduce the issue, and clearly what solved it for me doesn't work for you.Does using WIFI
Tuesday 14 Apr 2026 10:00:53
OS mapping has disappeared 41 358 Hi,@NC amp; Mark: I'm unable to reproduce the rogue OSM tile issue.I'll have to report this to the devs.Is it the same on every browser?If so, is this the same on another device?Does using WIFI/Mobil
Tuesday 14 Apr 2026 09:56:16
Map Update: More Choice, More Detail for Your Routes 43 567 @Mark: What you're experiencing is definitely what I had before clearing the cache. Now, on both iOS and Android, the web app shows the Cycle Map and the Topo Map correctly.What browser are you using
Monday 13 Apr 2026 21:43:18
OS mapping has disappeared 41 358 Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened... Problem not solved - the 'rogue' tile still appears in the same place. (Immediately NE of Telford).
Monday 13 Apr 2026 21:33:04
OS mapping has disappeared 41 358 Plotaroute has to start taking its customers seriously. With these sort of apps, Forums are the main way of sorting out peoples' issues or reporting bugs and gremlins. It's like having hands tied and
Monday 13 Apr 2026 21:32:01
OS mapping has disappeared 41 358 Julien,I give up supporting this forum until we can simply copy/paste screenshots.It is incredibly painful and time-consuming .... I tried 10 different options to get around "MAXIMUM POST SIZE EXCEED
Monday 13 Apr 2026 21:27:56
OS mapping has disappeared 41 358 Hi Julien,Re the first issue - agreed. Re the second - I cleared the browser cache (for 'all time'), closed the browser and re-opened... Problem not solved - the 'rogue' tile still appears in the
Monday 13 Apr 2026 19:32:16
Map Update: More Choice, More Detail for Your Routes 43 567 Hi thanks for your message,I haven had time to sort it out yet but will let you know how I get on . Thanks Brenda
Monday 13 Apr 2026 18:49:55
OS mapping has disappeared 41 358 Hi,@NC: I have looked at both screenshots, and those seem to be two different issues.On the first one, there is indeed a difference in OS map style when zooming. This is what I meant by "the map show
Monday 13 Apr 2026 08:17:52
Map Update: More Choice, More Detail for Your Routes 43 567 Hi,@Travis: answered your help desk ticket: the walking path is set to "foot = no" on OSM@Mark: What you're experiencing is definitely what I had before clearing the cache. Now, on both iOS and Andro
Monday 13 Apr 2026 07:35:53
Map tiles update sometimes extremely slow 34 338 Hi Roger,I'm sorry to hear this.Street Map does seem to be the main issue when it comes to loading tiles.I'll update this topic as soon as the devs have made any changes.Julien
Monday 13 Apr 2026 07:07:32
Cannot search for a place 6 50 Hi everyone,Just updating this topic with the help desk answer I just sent to Ian: the search feature does seem to have an issue when plotting on a mobile device.I've reported this to the devs to inv
Monday 13 Apr 2026 06:50:39
Map tiles update sometimes extremely slow 34 338 Sorry Julien - plotting again today, things have slipped backwards. Still better than before but tiles do not fill if on very large scale views. (Street Map)Work in progress still I think.
Sunday 12 Apr 2026 19:16:25
Map Update: More Choice, More Detail for Your Routes 43 567 Desktop, plotting a route Cycle Map ... zoom in fully and map tiles disappear. Never used to do that
Sunday 12 Apr 2026 18:05:19
Map Update: More Choice, More Detail for Your Routes 43 567 @Mark: If you haven't done so, could you please delete the web app, clear the cache of your mobile browser with which you add the web app to your home screen (most likely Google Chrome), and finally
Sunday 12 Apr 2026 15:01:44
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